Notes

Inform customers that the feature to update contact number is only available on the website (not in App).


Steps to update contact number (via Self-serve)

Go to 'My Account'
Under 'Account settings', go to 'Profile information'
Edit the mobile number
OTP SMS will get triggered to the old & current phone number which is entered in Flipkart account
Enter the 'OTP' along with 'Password' and click on 'Verify mobile'
Click on 'Save Changes'

I would like to let you know that your has been escalated to the team and the team will get back to you with a resolution by August 28, 2019.
Shipping charges of Rs. 32.0 will be refunded to the customer within 24 hours of successful delivery

EGV of Rs. 100.0 will be added to the customer account within 24 hours of successful delivery

Sorry to hear that [[mention the issue]]. We'll have the seller add Rs. [[accessory/freebie cost]] to the Gift Card section of your Flipkart account within [[TAT]]. You can use this amount, within a year, to buy anything from a wide range of sellers on Flipkart.

Could you please let me know tha exact product you concerned with?

Could you please let me know the reason for cancellation?
You can also cancel your orders on the go by clicking here https://dl.flipkart.com/dl/account/orders?cmpid=chat_promo_mord

I understand that you'd like to return the Bs-Mall Premium Synthetic Kabuki Makeup Brush Set, but I'm sorry to let you know that this product is part of the 'No Returns' category because of which the seller will not be able to fulfill your request.




Return questions:-

Please answer me some question so that I can proceed with return request.


1. Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?

2. Please confirm whether you have brand box and MRP tag which you have received along with the product.

3. Also, confirm whether the pickup address will be same as delivery one to raise the return request.

4. Your primary number '' is correct or not.

5. Would you wish to update an alternate number?

6. I request you to share the bank details so the seller can proceed the refund request.

(1) Account holder's name (Should be the same as registered for the order).
(2) Bank name and Branch.
(3) Account number.
(4) IFSC.

I would like to let you know that you have just received a One time password on your registered mobile number.

Request you to please confirm it.

...IF BANK DETAILS ARE ALREADY THERE..........................

Please confirm the bank details. As I had a check, the bank details were already there.

Account number ending with ***********862


IFSC Code: SBIN0018098

Do you wish to have refund in the same account?

Please give me a minute or two while I forward your return request to the seller.



cx said But I got different company product...Moreover the quantity was also short...I received 17 PC's instead of 20 pcs..I want refund..Nothing was sealed no invoice
Alternate number 9899888315
primary number ''+918467888315"


cx confirmed this account derails for refund
Jaskiran kaur
Kotak Mahindra Bank
Jagrati enclave branch
IFSC: KKBK0004584
A/C number: 0412247086


Return has been approved.Inform consumer that pick up will be done by 26 Aug.Refund : Your refund will be transferred within 2 business days "after pickup.

to wait till 26-August-2019 (Monday) and customers will get a notification with refund details

Due to some unforeseen issues


















I would like to inform you that seller would be able to provide you with the replacement, shall I request seller for the replacement?

Shall I proceed and request seller for the return request on your behalf?

Please help me with few information, so that we can place your return request with the seller.

Please confirm, if your delivery address and the pick up address is same?

I would request you to please share your alternate number.

I'd request you to keep the product ready with all the accessories, price tag, labels, if any in the original product box to avoid any delay during the pickup.



Please be assured that your order for the product "Miss & Chief Set Of 30 Baby Shower Party Props Photo Booth Board" has been shipped by the seller and the same would be delivered to you by August 27, 2019.