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Thanks for your valuable time over the call.
We understand your concern that you have received different item instead of your order 'OD116272492981350000' for 'MV Back Cover for Vivo V15 Pro'.
We are sorry for the trouble you had to go through.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
We'd like to let you know that the seller will need a few details so that they can refund the amount to your bank account as requested by you.
1. Account Holder's Name (should be the same as registered for the order) -
2. Bank Name and Branch -
3. Account Number -
4. IFSC -
Once you write back to us with these details within the next 72 hours, a return will be initiated for your order and you'll receive another email and SMS with more details as soon as the refund is initiated.
Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre. You can also call our toll-free number 1800 208 9898.
We hope to hear from you soon.
Thanks for choosing Flipkart.
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