Notes

Refund:
I would like to let you know that seller has completed your refund Rs.474/- in your bank account on August 21, 2019 with an reference number: 923318036954. It had been credited in your bank account on August 22, 2019.
Assurance:
As I had check your concern had already been escalated to the team.
Please be assured I am escalating your concern to the team.
I would like to let you know that i have escalated your concern to the team and they will give resolution on or before August 27, 2019..
Please be assured that our concerned team is looking into this and they will get back to you with an update by August 29, 2019.
Delay:
I am sorry to let you know that your order has been delayed due to an unforeseen issue faced by the courier service provider.
I certainly understand that this is not what you were expecting. This is never intentional from us to cause trouble.
Survey
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
TOA
Although, the seller's partnered courier service provider will not be able to make up for this delay, for your continued trust in us and for being patient, they will add Rs. 100/- to the Gift Card section of your Flipkart wallet within 24 hours of the product delivery.
You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.
This Gift Card will be valid for a year from the date it is credited to your Flipkart Wallet.


Order status :
I would like to let you know that the Wishmaster is already on the way to deliver your product and he’ll reach your address by 7 pm today to complete the delivery of your order

I would like to let you know that your order has been shipped by the seller through 'Express bees' and it will be delivered to you by 07:00 PM today.

You can expect more updates once the seller ships it and you can check your order status here: http://fkrt.it/bqWLi~NN

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on early delivery.

Once the shipment is out for delivery, you'll receive an SMS with the call bridge details, so you can reach the Wishmaster securely using the call bridge details.

The Wishmaster might call you in case if they're unable to locate your address or to confirm your availability.

Return"
I am sorry to hear that the product you've received is different from the specification.
May I know the exact difference between the product you ordered and the product you received?

In the future, you can return your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We understand your concern that you want to cancel the return of the product.

We'd like to let you know that we've raised a request to cancel the replacement for the above product which is initiated.

Kindly note that it may take up to 48 hours for the completion of the cancellation process.

Since I have not heard from you in a while so i need to close this chat.However, if you have any other queries feel free to contact us. We will happy to help you.

I would like to let you know that seller has completed your refund Rs. 1002/- in your bank account number '**************962' on August 23, 2019 with an reference number:923517103570. It will be credited in your bank account on August 26, 2019 till end of the day.