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2. Customer states that booked a flight on Flipkart but cancelled due to personal reason and have not received the refund yet. On checking in SA Booking ID starts with: ‘FF11111’. What needs to inform customer and what will be the tagging?
Ask the Customer to contact Flipkart Travel Desk on 01246682170. Please note that this number is not a Toll-Free number, standard operator charges will be applicable
3. Customer mentioned that facing hanging and camera issue with the product. Also there are scratches on the mobile. Which return reason to be selected while raising return?
Product received not a mobile
4. Customer stated that have received defective Laptop and asking for the return status. On checking in SA tech visit was arranged. What needs to inform customer and what will be the tagging?
24 hours and tagging Tech Visit to be done for return approval'
5. Customer enquires about associating with Flipkart as a logistics partner or taking logistics franchise. What needs to inform customer and what will be the tagging?
6. Customer asking for the refund status and on checking is SA refund is showing completed and Transaction is Void. What needs to inform customer?
In such cases, inform the customer to check their Credit Card/Bank statement. The statement will NOT show the transaction as the amount was not debited and hence no refund will be done. Do NOT escalate the cases to L2 and follow the below tagging path.
7. In case customers contact stating that refund is not credited to his/her account. On checking is SA refund is in requested' state and the refund amount are showing as zero on SA. What needs to inform customer?
Due to some unforeseen issues, refunds are stuck in 'Requested' state and the refund amount are showing as zero on SA. In case customers contact stating that refund is not credited to his/her account, apologise and inform the customer to wait till 26-August-2019 (Monday) and customers will get a notification with refund details. Tagging on SA: Refunds >>> Refund related enquiry >>> Refund status enquiry || Download Type: Self Learning ||
8. Customer wants to make changes to the Invoice. What will be tagging for the scenario?
Wants to change billing address
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