Notes
Notes - notes.io |
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DCH from @
As per client his internet is not working,
session is not seen
pppoe is missing,
send PPPOE details
guided client for the pppoe setup,
he did so,
session seen,
his internet is now working fine,
client will call us back if any issue persists.
session details
SLOW INTERNET
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DCH from @
As per client his internet is slow,(slow in loading youtube, facebook, download)
optical power level seen was:
fup level seen is:
Usage graph reading is.
Current :
Max:
no. of user as per client :
wifi standard: changed to
channel: changed to
device was rebooted,
session usages is seen,
his internet is now working fine,
Client will call us back if any issue persists.
session details
ONU Offline
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DCH from @
As per client his internet is not working
ONU offline seen:
cable was unplugged and plugged again,
still ONU offline seen,
informed client about the fiber support.
iptv not working
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DCH form @
as per client, iptv not working
landing page info:
cable connection
stb power :
INTERNET NOT WORKING
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DCH from @
as per client, his internet is not working
PPPoe details
''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''PPPOE username :
PPPOE password :
OPYICAL POWER LOSS
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DCH from @
optical power loss
optical power
huawei y7 pro
download system1 ftp 110.44.112.25 [email protected] l2@vianet ISCOMHT803-N_T_GJ01_SYSTEM_3.10.6_20180820 epon-onu 3/4/50 device-type ht803-n-t
download system1 ftp 110.44.112.25 [email protected] l2@vianet ISCOMHT803-N_T_GJ01_SYSTEM_3.10.5_20180329 epon-onu 3/3/55 device-type ht803-n-t
direct call form @9851181488
as per client his internet is unable to connect in some of his mobile
"huawei y7 pro" is unable to connect
changed channel changed , still device is unable to connect
system upgraded to 10.6 , still same problem exist
system
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