Notes

1. non serviceable________________________

Hi ______,

Thanks for your valuable time over the call.

We understand your concern about serviceability of your pincode.

''''''''''We're sorry to let you know the seller is not providing the services at your pincode due to some unforeseen issue at this moment.'''''''

Serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.

If you'd like, you can have the item delivered to your office, a friend or family member's address which is serviceable.

Alternatively, you can choose to get it delivered at a pickup store closest to you if one is available in your area while you place an order from our app.

To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the pincode.

''''''''''Not to worry'''''', the sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.

We would like to thank you for your understanding.

2. Cod unavailability______________________

Hi,

Thanks for writing in.

We understand your concern that you want to know about the Cash On Delivery for your products.

We would like to let you know that Cash On Delivery service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, some of our sellers are offering the Cash on Delivery facility at your pincode. In the future, others may resume the service in your area.

'''''''''Moreover, in your order list the number of cancellation is too much so you will not be able to use COD option.''''''

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Gift Card to place your order for now.

We would like to thank you for your understanding.

'''''''''''''''''Thanks for choosing Flipkart.'''''''''

3. item not added to cart_____________________________

Hi,

Thanks for writing in.

We understand your concern that you are not able to 'add in cart few items'.

We are sorry to let you know that you can buy products based on quantity allowed on the product pages as sellers have limited quantity and want to ensure all customers have an equal opportunity to buy all products.

We'd like to let you know that you can only purchase after the limits get reset for them. We can't say at any point in time with surely when you can purchase next.

We would like to thank you for your understanding.

4. (RTO)'''''''''''rejected by customer'''''' yoda______________________________

Hi,

Thanks for writing in.

We understand that you want to know about the cancellation reason for the product ________.

We'd like to let you know that the seller has cancelled your order as it has been rejected by someone at the time of delivery.

If you have any disagreement with this statement so you can write back to us, we'll surely take action on it.

If you'd like you can place a fresh order by visiting our Flipkart page.

We would like to thank you for your understanding.


5. _____________________NEED EXACT SOLID REASON FOR '''''''''''''UNFORESEEN ISSUE'''''''________________________

6. cancel requested_____________________________________

Hi,

Thanks for writing in.

We understand that you are facing an issue for the product ''.

We are sorry for the trouble you had to go through.

We'd like to let you know that the seller has initiated the cancellation of the return request as it has been created with wrong reason(or you want refund for the product).

We'd also like to let you know that it is in cancel requested stated and it will take 24- 48 hours to get canceled.

After 24 hours you can create a return with appropriate reason within the seller policy.

If you will face any issue to create return for the product so you can write back to us.

We would like to thank you for your understanding.

7. ''non returnable''________________

Hi,

While we understand that you'd like to return the product_____, we're sorry to let you know that this product belongs to the 'No Returns' category because of which the seller will not be able to fulfil your request.

The seller has also mentioned on the product page that product is ''non returnable''.

We request you to please check the policies of the product in the future before placing an order.

To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy

We would like to thank you for your understanding.

8. """""""""""""EXACT TAGGING HAVE TO BE IN YODA WHICH IS UP TO DATE '"""""'

9. '''''''''''''''COMPLAINT TEMPLATE SHOULD BE UPDATE WITH NEW ADDED LINES'''''''''''''''''


10. WARRANTY VOID'''''_______________________________

Hi,

Thanks for writing in.

We understand that you are facing an issue for the product ''.

We'd like to let you know that the seller has mentioned on the product page that ''in case you have self installed the product so you replacement policy will be void and you have to contact with service center''.

If you have any further concern so please feel free to contact us.

Hope this helps.

11. ''NEED SOME NICE LINES IN YODA WHICH CAN HELP US FOR CALLING TIME AND EMAIL AS WELL(simple and beautiful)''

12. SOME FORM WILL BE IN YODA WHERE WE CAN FILL THE FORM IF ANY SELLER IS BAD FOR FLIPKART WITH EXACT ORDER ID