Notes

COMMON

Hi Kavita,

Thanks for

We understand your concern that you want to cancel your product '' with an order ''

We're sorry for the trouble you had to go through.

We'd like to let you know that your product has been cancelled by the seller as per your request.

Hope this helps.


Thank you for choosing Flipkart.




We'd like to let you know that we tried to get in touch with you on _________ to talk to you about your concern but could not reach you.




rEFUND COMPLETED:


Hi Ganesh,

Thanks for your valuable time over the call.

We understand your concern about the refund of your product '______________' with an order '_____________________'

We're sorry for the trouble you had to go through.

We'd like to let you know that your amount of Rs. ____/- has been completed by the seller and same will be credited to your account by August 06, 2019.

Hope this helps.



Data error


Hi Arun,

Thanks for your valuable time over the call and being a Flipkart Plus member.

We understand your concern about the cancellation of your product '__________' for order '____________'.

We’re sorry to let you know that your order could not be fulfilled by the seller due to an unforeseen technical error and had to be cancelled because of this.

This issue has been fixed now by our team.

If you’d still like to buy the product, you can go ahead and place a new order for it.

Hope you understand.






COME WITH REGISTER EMAIL.




Hi,

Thanks for writing in.

We are sorry to let you know that we are unable to find your order details using the email address you've written to us from.

Please write back to us from your registered email address so we can help you out.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Hope to hear from you soon.





48 hours...SOFT COPY

Hi ______,

Thanks for writing in.

We understand your concern that you want a copy of the invoice for your order '_____' for '_____'.

We're sorry to let you know that the seller will not be able to send the invoice for this product due to some technical error.

We have escalated the issue to our concerned team and they will look into this and get back to you with an update in 48 hours.

Hope you will understand.

Thanks for shopping with Flipkart.






Suspected SPammer:

Hi ___________,

Thanks _______________.

We understand that you’re receiving offer related calls/emails/messages from suspected scammers who are misappropriating Flipkart. Please note that any offers appearing anywhere other than on our website (https://www.flipkart.com), Flipkart Lite/mobile site or app are not from sellers on our portal.

We would request you to shop only through our app or website to get relevant offers and discounts as listed by the sellers.

We take scamming and spoofing attempts very seriously, could you please share the below details so we can take appropriate action?

1. Email ID/ phone number from which you was contacted
2. Number/Email on which the fraudster contacted
3. Offer description (Example: Lucky draw, Won Tata Safari etc)
4. Order ID or product name shared by the fraudster
5. Do you paid (Yes or No)
If YES: Capture the amount and the mode of transfer through which the fraudster requested
6. Means/ source of communication received

Also, Flipkart or its employees will never ask you for your card/bank details, pin or password when orders are being placed on Flipkart. In case, you have experienced any monetary loss due to a fraud by such websites, please file a complaint with the cyber cell for support. If you like, you can choose to initiate legal action against the spammer/spamming organisation too.

We would like to thank you for your continued trust and understanding.


DEBIT CARD EMI:

Hi,

Thanks for writing in.

We understand your concern that you want to know about the 'No Cost EMI on Debit Cards'.

We are sorry for the trouble you had to go through.

We would like to let you know that a new payment mode, 'No Cost EMI on Debit Cards' has been introduced for select set of customers. EMI on debit card payment is available on selected sellers and products and the same will be mentioned in product page.

We request you to kindly send an SMS 'DCEMI' to 57575 to check eligibility.

Important note:

- Only a select base of pre-approved customers will be eligible for No Cost EMI on Debit Cards
- These customers will be able to view the offer on their payment page during checkout
- Though this option may be displayed on the product page, only eligible customers will see this option during checkout

Following are the criteria:

- Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/ICICI/SBI banks
- Interest rate and tenure differs from bank to bank
- You can buy only one product at a time, however number of units for a single product may vary based on banks
- There are no processing fee or additional charges
- You need NOT pay any down payment amount to avail this offer
- EMI plans cannot be changed once an order is placed
- The minimum transaction amount to avail this offer differs from bank to bank
- The maximum transaction amount to avail this offer will vary for each user depending on credit availability

In future, if you have any query feel free to write back to us, we'll be happy to help.

Hope this helps.