Notes

Hello, $contacts.name.first! Good morning! Nice to meet you over chat.
I hope you are doing well today. I will be more than happy to take care of you right away.
I was reading your message and I will do everything to help you out .
I want to ensure that all of your concerns are addressed and resolved today.


Please check each email that you will receive in the next 5 minutes after to close this chat. May the rest of your week be filled with happiness and never ending kindness!!! My best wishes and positive vibes for you and your family!!!

Is there anything else I might help you with today?


You'll receive an email confirmation at XXXXXXX with your new order number. If you want to confirm if it's everything okay with your replacement, you can check each email that you will receive in the next 5 minutes after to close this chat.

You will receive a confirmation email as soon as the refund is processed at XXXXXXXX. If you want to confirm if it's everything okay with your refund, you can check each email that you will receive in the next 5 minutes after to close this chat.


It's been an honor assisting you today! Thank you for being one of my nicest customers today and for allowing me to assist you with your concerns. You've been very kind and understanding.

Is there anything else I might help you with today?

I definitely hope that I was able to assist you and all of your needs on today, along with providing you with excellent customer service. I do sincerely thank you again for your time and for being such a loyal customer here at Walmart.com.

Is there anything else I might help you with today?


*****Before I let you go, let me tell you that you will receive an email brief survey to check on how I assisted you. I would really appreciate if you take it! It would take just 30 seconds of your valuable time. Please let me know, are there any other questions I can help you with today?

I really appreciate it if you could be so kind to take the time to answer my survey about the experience that you had with me today. That will help a lot to improve my customer service in the future.


//////Before I let you go, let me tell you that you will receive an email brief survey to check on how I assisted you and your interaction with me today. I would really appreciate if you take it! It would take just 30 seconds of your valuable time. Please let me know if are there any other questions I can help you with today?

I really appreciate it if you could be so kind to take the time to answer my survey about the experience that you had with me today. I understand all your concerns about this terrible issue but your comment will help me a lot to know how improve my customer service and assist you in a better way in the future. I will really appreciate your understanding .

I appreciate your time chatting with me. Do you feel well with the resolution I provided you, or is there anything else, big or small, that I can help you with today? Your satisfaction is my priority, $contacts.name.first.



I want to thank you for taking the time to speak with me today.
I hope I’ve helped a bit.
Thank you for remaining so positive.
 I appreciate your patience.
$contacts.name.first, is there anything else I might help you with today?

First of all, I want to apologize for the experience that you faced with us. I feel embarrassed for the inconvenience has caused you, I will leave the proper comments and rest assured we are working to improve our service and offer you a better online shopping experience and take care to avoid this happen again. So in order to correct this as soon as possible, I do have a couple of options for you today. I can process a refund or I can create a replacement order for you. Please let me know which would you prefer?
.

LOST IN TRANSIT
Thank you for your patience. Let me inform you that I've researched your order and according to our carrier information, have determined that it was lost in transit, due we didn’t receive updates from the carrier. I truly apologize for the inconvenience with your order.  So in order to correct this as soon as possible, I do have a couple of options for you today.  I can process a refund or I can create a replacement order for you. Please let me know which would you prefer?

Thank you for your patience. Let me inform you that I've researched your order and according to our carrier information, have determined that it was lost after deliver, due we checked the tracking information and appears as delivered. I truly apologize for the inconvenience with this order. Also the item is sold by our third party seller XXXXX, all refunds, replacements, cancellations, adjustments, discounts and customer service are handled by them. But no worries we've created a tool where you can send a message and communicate directly with them. Please allow me a minute while I get the steps.
Thank you for your patience let me inform you that this will be the fastest way to resolve your issue, because they will contact you with the resolution in the next 1 business day. Please follow the below steps:
1.Sign in to My Account at the top right corner of any Walmart.com page
2.Find the order in question and click See Details
3.Click Contact this retailer
4.Select the reason for contact from the list, provide details, and click Send Message

Thanks for reporting this to us and I am very sorry that our marketplace partner did not assist you properly, please note that we stand behind every product sold on Walmart.com. For that reason and in order to do my best with you, I will escalate this to our marketplace team, and our specialist will contact the seller to work with them in your case, in order to resolve this as fast as we can. Our team will contact you via email in the next 1 business day with the resolution. May I escalate your case?
I already escalated this. The escalation reference number is: XXXX, in case you don’t receive any email or call, please contact us back with this reference number after 1 business day.
In this case let me tell you that I will transfer you to our higher department where you will be able to get the fastest response, I will transfer you, right now please wait while the next agent from our higher department get the chat.


Stuck : Thank you for your patience, $contacts.name.first . I’m afraid that I don’t have good news and I apologize in advance for this matter. After reviewing your account, it seems that your order is currently on the stuck processing stage. There are several reasons that this can occur including operational and system issues. However, sometimes orders ship before they can be canceled. If your order cancels, you'll receive a cancellation email. If your order cannot be canceled, you'll receive an email when it ships. At that point, you can decide whether you wish to keep it when it is delivered. There will be a returns label in the package. The fastest resolution would be to attempt to cancel the order and reorder if you still want it. Would you like me to attempt to cancel your order?"

SAVING CATCHER
Thank you a lot for sharing that information with me, I totally understand your concern, $contacts.name.first. I'll be checking on my system for the best way to get this situation resolved for you about savings catcher.
In the event I'm not able to get access to the Savings Catcher information since that we have a specialized team of Savings Catcher to provide you a better service with your issue.

Thank you for your patience, I found the contact information of our Savings catcher team, you can contact them directly at 866-224-1663. I am sure, they will be more than happy to help you with this. Please be so kind to contact them in business hours Monday through Sunday 7am – 9pm CST.

PUT (Picking COMPLETE)
Thank you very much for your patience today $contacts.name.first
The great news is that according to my records, your order should be available for pickup.

However, it's possible that the store has not updated their information for the ready for pickup email to be sent.

Just in case I recommend you to wait by the end of the day for an update or if you would like, you can contact them directly at xxxxxxxxxxxxxxxxxxxx
They will definitely provide you with everything regarding the status of your order.
PUT (Picking In Progress)
Thank you very much for your patience today $contacts.name.first
According to my records, the item is currently being processed at the store.
However, this is all the information that the store has provided to us.

To get the most updated information I would strongly advise you to call them at *STORENUMBER
They will definitely provide you with everything regarding the status of your order.

In order to keep this chat open, we need to receive a response in the next minute. I am more than happy to assist you if you can send any message. Are you still with me?

Because the chat had no activity for more than three minutes my system can not remain connected so unfortunately this chat will be disconnected if you need help please do not hesitate to contact us again, thanks for contacting walmart.com.


----I apologize for the situation you experienced with this item that was sold in our web page from a third party seller. Let me tell you that Walmart or Walmart.com does not share the opinion that the seller captured on the shirt.

On behalf of Walmart.com I want to extend my sincerest apologies for the negative experience that you had with our on-line purchases system. Let me tell you that the item in the web pages was sold and shipped by a third party seller. And let me tell you that the item is not available any more and we will not do business with the seller any more too.

We value you as a customer and thank you for taking the time to share your thoughts. We will definitely share this information with the appropriate team to avoid that this happen again.

At Walmart.com, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that we are very sorry. But don't worries I can sure that this troublemaker seller will not cause issue like this again.

We really appreciate your feedback. I just want to make we covered everything you needed. Is there anything else I can help you with today?
MORE EMPHATY
I really understand you and believe me, I know what it feels like .. It's annoying when you need something and it's not ready on the date the delivery was estimated.

I am really sorry for the inconvenience this situation might have caused you. I understand how important this is for you and to rectify this matter.

I deeply apologize again for this matter with your order, and in order to correct this as soon as possible, I do have a couple of options for you today. I can process a refund or I can create a replacement order for you. Please let me know which would you prefer?