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Cx is unregistered so need to come up with the register email id
2-What is DTH and customer is asking whom should I contact if something goes wrong with the DTH? what information you will provide to customer and where you'll tag?
DTH or Direct-to-Home is a broadcasting system that provides satellite-based television viewing services to subscribers.
For any query, please contact the 24/7 customer care of your DTH provider. They will definitely help you out.
Customer care details are mentioned at the back of your set top box and on the DTH provider’s website.
Dropship >>> warranty/Invoice/Service Center Related >>> Complaints
3-Shipment marked RTO but customer confirms that he has received the delivery.
what information you will provide to customer and where you'll tag?
Create a return and inform the customer that the return has been created, but it is on hold as the status is not updated as ‘Delivered’.
Let customers know that the return will be processed within 24 hours as soon as the courier service provider confirms the delivery
Repeat contacts:
Within 24 hours of return creation - Ask customers to wait as it normally takes 24 hrs for the status to be updated and return will be approved after that
Tagging on Smart Assist: Returns >> Reverse Pickup Related >> Return status
Return not approved post 24 hours of return creation - Assign the case to backend team and tag it as mentioned.
Tagging on Smart Assist: Order Delivery >>> Order status related >>> Return on hold, order status is not updated to delivered
4-Customer enquires about associating with Flipkart as a logistics partner or taking logistics franchise. what information you will provide to customer and where you'll tag?
Inform that the person interested in associating with Flipkart as a logistics partner or taking logistics franchise can write an email to [email protected] with all the primary details like Name, Contact number, Type of business, Handling capacity, Preferred Location(s) of operation
TAT for revert from the backend team- 48-72 hours
Generic >>> Spam >>> Unregistered Caller>>> CS Voice >>> Solved
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