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I understand that you wish to cancel the replacement/exchange/refund request raised by you.
However, since the Wishmaster of the courier service provider is already on the way to pick-up the product, if the seller tries to cancel the same it may not get cancelled immediately due to a technical constraint.
This may cause a delay of 48 hours.
Once the current return request is cancelled then only the seller will be able to raise a fresh return request (Use if applicable > i.e. as per the availability of the product).
Can I request the seller to cancel the replacement/exchange/refund request?
As you are one of our valuable customer, this is something which we do not want you to experience.
I see that your experience has been an unpleasant one since the order has not been delivered to you as per the promised timeline.
Sorry for the unpleasant experience you had to go through.
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We do like to let you that your replacement order has been canceled by the seller as per your request. Kindly wait for 48 hours for the completion of cancellation process.
(The seller has gone ahead and cancelled the request for your product as per your request, however, the return is in cancel requested state at this moment. It will take around 48 hours to get it cancelled. We would request you to wait for 48 hours and after that the seller will create a new return for refund with appropriate reason.
)
You can create a new return for refund through self-serve after 48 hours. You can raise a return request for your order easily through our website or app. You’ll need to login to your Flipkart account, go to 'My Orders', select the item, click 'Return' and follow the prompts.
We will send you an email and sms with the details of your return request.
We would like to thank you for your understanding and support.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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