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Ques 2. If customers contact stating the refund amount has not been credited where the refund status is ‘Complete’ and the payment mode is ‘CC/DC’ (Hint:Void transaction). What we need to educate the customer?
Ques 3. Customer claims that he did not get the invoice for the order (i.e. Order is returned). What we need to educate the customer and where we need to tag the incident?
Ques 4. Customer said that received order is defective as well as quality issue is there by which issue type we need to create the incident?
Ques 5. In case of any invalid Wishmaster pickup denials what action need to taken? (Return Related Cases)
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