Notes

EXCHANGE EXPECT

I understand that understand your concern about the exchange of your product and I am sorry for the trouble you have to gone through.

The seller has arranged an exchange for your product and it'll reach you by April 10, 2019. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

{Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.}

Also, remember to collect the acknowledgement receipt once you hand over the product.

You can expect more updates once the exchange item is shipped.

You can also check your order status here: http://fkrt.it/bqWLi~NN




WISHMASTER CONTACT NOT Available

I would like to let you know that the seller is unable to provide the contact details of the courier service provider to you.

I would also like to let you know that the seller has shipped your order on April 26, 2019 and it will be delivered to you by June 30, 2019.

You can also check your order status here: http://fkrt.it/bqWLi~NN

For any further assistance please feel free to contact with us and we'll be happy to help you.


EMI AMOUNT BLOCKED (explaining EMI process) / EMI deduction clarity:

I would like to let you know that when you place an order using the EMI mode of payment, the entire order value is blocked from the credit limit available on your Credit Card.

The amount is charged on a monthly basis based on the bill generated by your Bank.

As each installment is paid, the corresponding amount gets unblocked from your credit limit and is made available for your use.

To know more about EMI based payment option, you can refer to this link: http://fkrt.it/sDaUfxNN

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When you place an order using the EMI mode of payment, the entire order value is blocked from the credit limit available on your Credit card.
The amount is charged on a monthly basis based on the bill generated by your bank. As each installment is paid, the corresponding amount gets unblocked from your credit limit and is made available for your use.
We also request you to please check the all terms and conditions of the EMI on the product page before placing the order because we want our valued customers always have a hassle-free shopping experience.


NO COST EMI


I would like to let you know that ‘Credit Card No Cost EMI’ is one of the prepaid payment modes with which you can shop for items from select sellers on Flipkart with no interest and zero down payment.

Once the payment is completed using this mode, an instant discount will be applied for the amount you are charged as interest by the bank ensuring you do not incur any additional EMI charges.

The monthly installments will be deducted from your Credit Card.

{If the customer complains that he has been charged extra}

Please note that Flipkart does not charge any processing fee for this payment mode. You may get in touch with the bank's customer care using the number mentioned on the back of your card for more information.


SHIPPED


I understand that you want to know about your order status for the ''.

I would like to let you know that the 'boAt stone 260 4 W Portable Bluetooth Speaker' has been shipped through 'Ekart Logistics' by the seller and the tracking ID is: FMPC0495348170.

The product will reach you by April 22, 2019.

You can also check your order status here: http://fkrt.it/bqWLi~NN


Early Delivery (Priority+special)


I am sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

I would like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order.

You can be sure that the seller will do their best so your order reaches you on or before ----------. You can expect more updates once the seller ships it and you can check your order status here: http://fkrt.it/bqWLi~NN


____________________________________________ MANIK __________________________________________________


I understand that you want your order for the 'Sonata NG7982PP03J Watch - For Men' to be delivered by today/tomorrow.


I am sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

If you may not be available at the time of delivery, you could have a friend or a family member collect the package on your behalf.

If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.

Please be assured that the seller will do their best to have the product reach you at the earliest.

Your order will be delivered by April 22, 2019 and you can also track your order status here: http://fkrt.it/bqWLi~NN

You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

We'd also like to let you know that subscribe feature being active on your account and you'll receive the updates of step-by-step journey of your shipped order through SMS notifications between 9 am and 9 pm.

Hope this helps.


BUY TIME FOR DELAYED DELIVERY:

We are sorry to let you know that the delivery of your order has been delayed due to unforeseen issue faced by the courier service provider.

As a gesture of thanks for your understanding the seller will add Rs.100.00 'Gift Voucher' in the Gift Card section of your Flipkart Wallet within 24 hours of the delivery of your order. This amount can be used to shop from a wide range of sellers available on Flipkart. You can check the balance and validity of your Gift Cards here: http://fkrt.it/bqrfRzNN

To thank you for your understanding, the seller will refund the shipping charges of Rs.100/- to the Gift Card section of your Flipkart account. You can use this amount within a year to shop for your favourite products on Flipkart.

We do like to let you know that the shipping charges of Rs.40/- will be refunded to you in the Gift Card section of your Flipkart Wallet within 24 hours of successful delivery.

Please be assured that we'll look into this and get back to you with an update by July 07, 2018.

Hope this helps.


( Please be informed that an alternate contact number is required in case there is a need to reach out to you if the primary number is not reachable.)




PICKUP STATUS NOT UPDATED WITHIN 24 HOURS

I am happy to let you know that the pickup of your product has been completed successfully.

However, the pickup status has not updated on our system.

I would request you to wait for 24 hours for the courier service provider to update the pickup status.

A refund of Rs.920.00 will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

No worries, this shouldn't take more than 24 hours.

You’ll receive an email and SMS with the refund details, after which the money will be initiated to your bank account within 02 business days, as per standard banking procedures.


Wait and Refund


As specified by you, a return request has been created for the order and a refund of Rs.---------/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Debit Card account within -------- business days.

Please keep the item along with the original product box, accessories and tags ready for pickup by (Date) as the Wishmaster will not be able to complete the pickup in case any item is missing.

----------------------------------------- From Manik --------------------------------------------

We are sorry to hear that the 'MTT Screen Guard for Google Pixel 2 XL' you received is not as described on Flipkart and you want refund.

We do like to let you know that a return request has been created for the order and a refund of Rs.718.00 will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

{Refund to Bank Account/credit Card}

You’ll receive an email and SMS with the refund details, after which the money will be initiated to your bank account within 02 business days, as per standard banking procedures.

{Refund to Gift Card}

You’ll receive an email and SMS with the refund details, after which the money will be added to the Gift Card section of your Flipkart account within 06 business day and you can check the balance here: http://fkrt.it/bqrfRzNN

{Refund to PhonePe Wallet}

You’ll receive an email and SMS with the refund details, after which the money will be initiated to your PhonePe wallet within 02 business days and you can check the balance here: http://fkrt.it/bqrfRzNN

{For EKL pickup}

Please keep the item along with the original product box, accessories and tags ready for pickup by July 03, 2018 as the Wishmaster from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.

{Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.}

Also, remember to collect the acknowledgement receipt once you hand over the product.

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We would like to thank you for your continued trust and support.