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Thank you for your valuable time over call.
We understand your concern about the exchange of the product with the order ID: OD116004087206104000. We are sorry for the delay in response.
We completely understand and this isn't something we would want you to go through. We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
We are sorry for the trouble you had to go through.
As per our record we found that the order is already delivered to you. Due to this the seller is unable to pick your exchange product.
Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
We would like to thank you for your understanding and support.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our communication on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
We are thankful for your continued trust on Flipkart.
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