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Thank you for your valuable time over the call.
We understand that you didn't received any document of your order 'Complete Mobile Protection 1 Year by Flipkart Protect' which you purchased for 'Redmi Note 7S (Ruby Red, 64 GB)' and sorry for the trouble you had to go through.
We completely understand and this isn't something we would want our valuable customer like you to go through. You can be sure that we'll take definite steps to set this right.
We would like to let you know that the seller doesn't provides physical document. They provide policy key which is sent to registered email address within 24 hours from the time of product delivery. You can also view the policy details on 'My Orders' section of your Flipkart account.
Updating your email address is very simple and can be done from our website, Msite and app. Here's how you can do it:
• Log in to your Flipkart account and visit the 'My account' section
• Click 'Edit' and enter your new email address
• A verification code will be sent to your new email address which is valid only for 10 minutes from the time it is sent to you. If you're doing it from our app or msite, you've to enter the Flipkart account's password along with the OTP
• Enter it in the text box and click 'Save Changes'
Hope this helps.
Thanks for becoming a valuable Flipkart plus customer.
A short survey will be sent to your registered email ID to know how satisfied you were with the resolution we've provided. Please do take a moment to let us know, so we can always try to do our best to delight you.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience.
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