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Thanks for your valuable time on call.
We understand your concern about the cancellation for your order 'OD115262600902563000'. We are sorry for the delay in response.
We would like to let you know that your order was cancelled by the seller due to the reason of 'Duplicate IMEI' because you have placed 2 or more orders using the same IMEI number.
If you want to buy this item, you can place a fresh only one order with the same IMEI number now as the product will not get cancelled again.
We would like to let you know that the seller has refunded Rs.3899/- for your order to your Debit card on April 20, 2019. This will be credited to your account by May 02, 2019 as per standard banking procedures.
If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number.
If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.
We ensure you that, feedback will be shared to our seller and our concerned team will work with them to minimize such issues which adversely affects the experience of our valued shoppers.
If you have any further query you can write back to us, we will be happy to assist you.
Hope you understand.
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