Notes

Delay in Delivery templates

I would like to inform you that your refund amount Rs. 261 has been initiated and completed by the seller on July 11, 2019 and same will be credit to your account by July 12, 2019.

Wait refund💰⏱

I would like to let you know that the seller will be happy to provide you the replacement/refund for this product

Should I go ahead and ask the seller to raise a return request for refund/replacement?

Shall I proceed the refund request with the seller on your behalf?


Would you like the pickup to be done from same address?

OR

Please confirm, the pickup address will be the same as the delivery address or you want to change the address?

Would you like to update any alternate contact number for the pickup?

Please also confirm if your phone number: XXXXXXXX is correct and do share an alternate contact number if any.

I have checked and see that your bank account ending in XXX is already added for the refund.


****Asking for bank details*****

Please share your bank details for the refund.


*****Confirmation******

I would like to let you know that as specified by you, a return request has been created for the order.

I would like to inform you that the seller has approved your refund request and the pick up will be done by May 18, 2019.

The seller will initiate your refund to your XXXXX after XXX business days of successful pickup.

or

Please be informed, your product will be picked up by XXXXX and your amount for Rs.XXX/- will be refunded back to you within XXX business day after a successful pickup.

Please keep the item along with the original product box, accessories & tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.


*****Other*****

I understand your concern about the previous return being cancelled.

Please do not worry, we are working to help you out with the return.

We will get the same arranged by the seller.

Since I have not heard from you in a while so I need to close this chat. However, if you have any other queries, please feel free to contact us. We will happy to help you.

I am sorry to let you know that the shipment has reached a different location instead of the one closest to you while your shipment was in transit on June 09, 2019 and it will take additional 03 business day to deliver the order.

However, if the product still not be delivered to you by 07:00 PM today, we have already escalated your issue regarding the delivery of your order and we will get back to you with an update by June 19, 2019.

I would like to let you know that the prices, offers, and discounts vary based on the sellers from time-to-time, and you can always check the push notifications we send you on the Flipkart app so you don't miss any of the exciting offers.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customers for us.

I would request you to wait by June 02, 2019 to get the resolution, as this is the maximum timeline given to you but we will try our best to get back to you as earlier with a resolution.