Notes

A short survey will be sent to your registered email ID to know how satisfied you were with the resolution we've provided. Please do take a moment to let us know, so we can always try to do our best to delight you.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest. Your feedback is really valuable to us and will help us enhance your experience.

However, you can contact us on our toll-free number 1800 208 9898 for any support. You can also click on the link to get quick answers to your questions: https://www.flipkart.com/helpcentre

We'd like to let you know that we tried to get in touch with you on {order_contact_no} to talk to you about your concern but could not reach you.

However, as per our record we can see that the order has been cancelled. The seller has refunded ₹ 499/- to your Bank account on July 23, 2019. This will be credited to your account by July 31, 2019, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number 213961. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

You can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We completely understand and this isn't something we would want our valuable customer like you to go through. You can be sure that we'll take definite steps to set this right.

In case the cx is happy:
Thanks for shopping with Flipkart. / Thanks for choosing Flipkart.

In negative case:
We are thankful for your continued trust on Flipkart.

For Flipkart plus customer:
Thanks for becoming a valuable Flipkart plus customer.


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