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Thanks for writing in.
We'd like to let you know that we tried to get in touch with you on '8939444025' and '9962966997' to talk to you about your concern but could not reach you.
We understand your concern that you want to claim your 'Buyback Guarantee'.
We'd like to let you know that Buyback Guarantee details for your product 'Nokia 6.1 Plus (Blue, 64 GB)' with Order ID: OD114507870939150000.
Also, we'd like to let you know that the guaranteed buyback amount is available on products listed by selected sellers where the value of the product will be higher than the BuyBack discount and the new product should be available on Flipkart under exchange offer.
We want to inform you that redemption option will be visible on applicable products' page from the beginning of 6th month (154th day from the delivery date). Refer the link for the detailed flow: https://www.flipkart.com/buyback-guarantee-store
We assure you that feedback has been shared with the seller so they can coordinate to avoid such instances in the future. They'll take utmost care to ensure this does not happen again.
If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre
You can also call our toll-free number 1800 208 9898
Hope this helps.
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