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• Account and profile settings
- changing name
- changing name polymorphic
• Unable to sign in
- Ban reason that neither exists to global tag lists
***Some says "route to RA&P"; Some advice to "Escalate to L2" ***
- Mobile number
- Mobile number on duplicate account
*** Rider/Eater is unable to update mobile number to account as the registered number was either "empty" or "do not have access anymore" ***
*** we can only advise how to update as per TD however, there are no following TD if the cases are:
- Contact indicates "Uber Eats contact", Eater/Rider mentions "Uber Eats / Uber Eats app" as our RA&P friends kept routing back the contact to Eater.
- Desired mobile number is unable to apply number self serve (nahirapan talaga si bakla).
- Desired mobile number is already owned by a different account (someone else)
- Desired mobile number is already owned by a duplicate account (eater has no access with the associated email)
- Desired mobile number is already owned by a duplicate account (eater has no access with the associated email)
• Charge on related account
• Reactivate account via eater contact or mentions eater
• Taste and food quality what cases we need this to route with potentially
• "1st instance" sense
• When to ask a photo of food and what concerns. (I really can't comprehend photos)
https://bliss.uberinternal.com/contacts/ee57af80-1650-471c-a742-8ed83df5c5fe
with price pero full refund d ko gets.
https://bliss.uberinternal.com/contacts/f9fb6bdd-3604-4d3f-9d48-e6fb5bc52cb7
akala ko full item refund, sabi ni ced with price at may price naman sa web eats
https://bliss.uberinternal.com/contacts/d4a03a91-b557-431f-8442-6ca265733ae2
family pack (package) combo ba to? ni with price ko lang
Unable to request
https://bliss.uberinternal.com/contacts/2fed8cfd-5441-5809-a70a-4deae3668884
card auto ban "Ban for PaymentProfile w/ UID 4980fe17757ba7f23b8cc14d0f2ef943"
on related acct
7050 Ban payment profile by service uscorer-titan for rule_anz_cb_timezone_bad_carrier with actor_uuid None
RA&P or L2
https://bliss.uberinternal.com/contacts/4422d3d1-1555-418e-87cc-516c29178423
contact type for the acknowledgement after resolution.
https://bliss.uberinternal.com/contacts/afa118d7-05e9-4e68-92e4-5e65cb4ebd08
wala na akong pang pacify
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