Notes

180704-030925
Hello, $contacts.name.first!
How may I assist you today?
I've received your request and I'll be more than glad to help you out!
Hi $contacts.name.first, I hope you are having a great day!

I am really sorry to hear that you XXXXX I will do my best to provide you a resolution and a way to rectify it.

How nice to have the opportunity to chat with you today $contacts.name.first!

I totally understand your concern about your XXXXXX, I will take care of this situation for you in the best way possible.

didn’t receive your order;
order has not shipped;
haven’t received your order;
haven’t received any update;
order hasn’t arrived at the store;
didn’t receive your order complete;
arrived with damage;
was cancelled; I will check it and will provide you the reason and a resolution.

I’ll work on this right away, and provide useful information and options.

Help:
You’re very welcome $contacts.name.first!
Thank you so much for your billing address $contacts.name.first!
There is nothing to thanks me, I'm here to help you.

Your customer satisfaction is my top priority, and I want to make sure you received all the necessary information from me today, please let me know, is there is anything else I can do for you today?

Marketplace:

I'm checking the specifications of this item and I noticed that the item is sold and shipped by one Third party vendor called

I want you to know that all the refunds, replacement and cancellations are hanle by them directly, however you do not need to worry about it.

In order to help you and rectify it in the best way possible I've escalated this order to our higher department to request a replacement order or a refund, would that be okay for you?

Awesome, I've escalated your request to our properly team, they will work as soon as possible, you should receive an update about your request in the next 24 hours by email. Is this your correct email address:

If you don’t receive any update within 24 hours via email, please don’t hesitate to contact us again with this reference number xxxx so we get a resolution.

Do you feel comfortable with this process?

Your order and your customer satisfaction are our priorities $contacts.name.first, so be assured that they will do their best to help you with this.



I want to make sure you received all the necessary information before this chat get closed by the system however I have not heard from you in a few minutes. Are you still there?

I'm afraid due inactivity reason this chat might be closed by now. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com. Have a Wonderful Day!

Perfect! I hope I’ve covered all your questions today; after we finished our chat, you will receive a confirmation email to review the action taken in this chat.

I am going to close this chat for now; if you need any help in the future please don’t hesitate to contact us again. We are here for you, thank you for contacting Walmart.com, have a great Day.