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Tagging on SA (for ‘Plus Price’ related queries): Flipkart Plus >>> Plus Price >>> Enquiry about Plus Price
Tagging on SA (for ‘Rewards’ related queries: Flipkart Plus >>> General Enquiry >>> Enquiry about Plus Zon
2.
Inform that the person interested in associating with Flipkart as a logistics partner or taking logistics franchise can write an email to [email protected] with all the primary details like Name, Contact number, Type of business, Handling capacity, Preferred Location(s) of operation
TAT for revert from the backend team- 48-72 hours
Tagging on SA- Generic >>> Spam >>> Unregistered Caller>>> CS Voice >>> Solved
3. inform the customer to check their Credit Card/Bank statement. The statement will NOT show the transaction as the amount was not debited and hence no refund will be done. Do NOT escalate the cases to L2 and follow the below tagging path.
Tagging Path : Create Incident >>> Refunds >>> Refund related enquiry >>> Refund Status enquiry >>> CS Voice >>> waiting for internal update
4. Within 24 hours of order delivery - Ask customers to wait as it normally takes 24 hrs for the status to be updated.
Tagging on Smart Assist: Order Delivery >> Order status related >> Wrong update provided
Post 24 hours of order delivery - Assign the case to backend team and tag it as mentioned and provide the Oathkeeper TAT
Tagging on Smart Assist: Order Delivery >>> Order status related >>> Order status is not updated to delivered
5. Flipkart Co-branded Credit card >>> General Enquiry>>> Enquiry about Axis Credit Card
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