Notes

July 15, 2019.
Hi Sir,
Incidents....... JULY 15, 2019
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Hi, my name is Sukhjinder and I will be helping you with your request.

I am sorry for the trouble you had to go through.
I understand your concern.
Don't you worry for this, I will surely assist you with the information.
Subhalaxmi, I will definitely check and help you in this regard.

I would like to inform you that

It was nice chatting with you today, Reniamalraj!


Please be assured that you will get your product by June 24, 2019.
Also, the Wishmaster will not be able to hold the shipment once it is shipped by the seller.
Could you please help me with the exact order details?
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cx want to know about the same issue
as the case is already with the team
alternate contact number : na
hence updating the same
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As I had a check, your issue is already with the team.
Our team might need to contact you for the same.
We are looking into this issue, so we will need your alternate contact number. It would be helpful for us in case we are not able to reach you on your registered contact number.
As I see you have already given this alternate number ''7436938326''. Is this correct?
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Promise date breached
delay in delivery
alternate contact number : na
Hence, assigning the case here
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I would like to let you know that we are working with the seller and we will get back with the resolution within 24-48 hours.

Don't worry, once the product will be out for delivery, you will be notified via mail and SMS.


Thank you for sharing the alternate contact number.
Please be assured that our team will revert back to you within 24 hours.
Please confirm me the reason why you want to cancel the return request?


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''NOT ELIGIBLE''
Sorry to hear that you're facing issues with your 'Boult Audio ProBass Curve Neckband Bluetooth Headset with Mic'.

I see that the product was delivered to you on March 11, 2019 and since it has crossed the seller's 10 day replacement policy period, I am afraid that the seller will not be able to fulfill your request.

But the good news is that the product is covered under the manufacturer's warranty.

You can get in touch with the brand/authorized service center and they'll be able to help you out in case of any product related issues.

Your invoice can be used to avail services at the brand's authorized service centers within the warranty period.

Let me check the details of the service center for you.

I am sorry to let you know that the details of the service center are not available at the moment.

Don't worry, I am escalating your issue to our team.

Can you please share an alternate contact number so that I can escalate your issue?
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This feedback will not be counted, I request you to please share it on a mail sent you.
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Survey Script for ''SOLVED Cases'':

I hope I was able to help you with your query today.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can rate the experience on a scale of 1 to 5;
Rating between 1 to 3 would mean that you were not satisfied.
Rating of 4 would mean you are happy and 5 would mean that you are extremely happy.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

This feedback will not be counted, I request you to please share it on a mail sent you.

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Survey Script for ''UNRESOLVED/WFIU/Assigned'':

I hope I was able to help you with your {query/concern} today.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.
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18pnch brk
21lgin


cx did not revert back
hence tagged here

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''RETURN''
same address..
brand box and MRP tags are available..
primary contact number will be the same..
alternate contact number: na
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