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• Account and profile settings
- changing name
- changing name polymorphic
• Unable to sign in
- Ban reason that neither exists to global tag lists
***Some says "route to RA&P"; Some advice to "Escalate to L2" ***
- Mobile number
- Mobile number on duplicate account
*** Rider/Eater is unable to update mobile number to account as the registered number was either "empty" or "do not have access anymore" ***
*** we can only advise how to update as per TD however, there are no following TD if the cases are:
- Contact indicates "Uber Eats contact", Eater/Rider mentions "Uber Eats / Uber Eats app" as our RA&P friends kept routing back the contact to Eater.
- Desired mobile number is unable to apply number self serve (nahirapan talaga si bakla).
- Desired mobile number is already owned by a different account (someone else)
- Desired mobile number is already owned by a duplicate account (eater has no access with the associated email)
- Desired mobile number is already owned by a duplicate account (eater has no access with the associated email)
• Charge on related account
• Reactivate account via eater contact or mentions eater
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