Notes

MOSTLY USED
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Also would you like to share any alternate number?


Would you like to add any alternate number?

Can you please provide me with an alternate number?
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Please be assured that our concerned team is looking into this and they will get back to you with an update by April 10, 2019.


No need to worry, I will check and help you with this.


Please try to understand if there is an option with me, I could have definitely helped you out.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.
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As I checked that the seller has refunded Rs. 402/- on May 20, 2019 and it should be credited to your bank account by May 27, 2019 as per the standard banking procedures.

30-May-19 , 10:01:02 am
You can check it with your respective bank with this reference number 'QUR27555697189'.


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As you are one of our valued customers, your satisfaction is one of our primary concern.

Thanks for your kind understanding in this regard.

I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.

Ravi, I understand that you're upset about the delivery of your order. I've been trying to do my best to help you out and would request you to please try to understand.
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Please be assured as I have escalated your issue, we will look into this and get back to you with an update by May 14, 2019.

I completely understand and this isn't something I would want you to go through. You can be sure that we'll take definite steps to set this right.

Also, I would like to inform you that your product has been shipped by the seller through Ekart Logistics and is on its way to reach you by July 14, 2019.

We haven't heard from you in a while. You can restart this chat if you'd like any additional help with this order.

As I have not heard from you, I am escalating your issue to the team.
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I will not be able to share you the details of the Wishmaster as the same is not available with me at the moment.

Sorry for the delay in response.

Thanks for being patient.
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ESCALATED RELATED:
I would like to let you know that your issue has been already escalated to the concerned team.

Please be assured that they will look into this and get back to you with an update by XXXXX(date).

Our concerned team is working to resolve this issue as soon as possible.

This is the maximum time for the resolution. You may receive the resolution within this period.


Your issue has been already escalated to the concerned team.

Our concerned team is working to resolve this issue as soon as possible.
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