Notes

Order Status and Instruction





If any compensation could be possible so I would have given you but as per the current situation I am unable to add compensation amount. We are bounded with the company policies.



Sushil, I deeply regret but there is only chat support in Zomato. We don’t have any call support.

Please confirm if you would still like to cancel the order.

Your order has been cancelled.



I am sorry I was not able to contact the rider as well as the restaurant and couldn't provide you the information you need.

I have refunded all the amount back to your Z wallet and extra 65.44 for the inconvenience caused by there side.







For such cases, we have a different department who handle these cases. This is the reason I request you to write us a mail don't worry you will surely get the help from there end and this issue will be fixed soon.

I checked all the solutions from here but I am unable to find the issue here. Maybe it is due to some technical glitch in the app. I would suggest you drop a mail regarding the same to our mail ID [email protected].

Be assured surely issue will be fixed soon and our team will revert you back with the resolution.



Please understand my limits as right now we are not handling these cases so I am not able to provide you the any proper resolution for the same.

So, I request you to wait for the revert as soon as a possible team will get back to you.

Earlier we used to handle such cases but right now we have a different department who will help you in these cases.



How may I help you?

Please stay connected.

Thanks for your patience.

Please allow me a moment.

Sorry for the inconvenience.

I can understand your concern.

We regret for the inconvenience.

Please allow me a moment to check.

Sorry for the inconvenience you faced.

We regret for the such a bad experience.

I am sorry you had such a bad experience.

I request to you please wait for some time.

Please me a moment to check for the same.

Please bear with us. I will update you shortly.

Please allow me a moment to check for the issue.

Please allow me a moment to escalate your issue.

Could you please share the delivered food image?

As per the current status, your order is on the way now.

Please allow me a moment to check for the current status.

I am continuously trying my best to get an update for you.

Please allow me a moment to contact to the delivery person.

Please allow me a moment to contact to the restaurant.

We are actively trying to reach up to you as soon as possible.

As per the current status, your order has been dispatched now.

Please allow me a moment to check for the reason of the delay.

Please allow me a moment to check for the current order status.

There are some delay on the restaurant only in food preparation.

Please allow me a moment to confirm for the same with the restaurant.

Please allow me a moment to contact the restaurant to work on your concern.

Please allow me a moment to confirm for the same with the delivery person.

Please allow me a moment to contact to the delivery person to get the current updates of your order.

As we can see, it is a prepaid order so modification is not possible so I request to you please place a new order for the additional item.





Restaurant Delivery-



As I can check, your order is being delivered from the restaurant end. So delivery person person is from the restaurant end only.

Please use call button on your app to connect with the restaurant directly to get the current updates of your order.

Please use call button on your app to connect with the restaurant directly to get the current updates of your order or for any other urgent updates and instruction related to your order.

I'm trying my best to get in touch with the restaurant. It's taking a bit longer than expected, as they haven't been responding to my calls.

As per the confirmation with the restaurant, your order has been dispatched now and it should be delivered to you within 10 to 15 minutes only now.

I just had a word with the restaurant person. As per the confirmation, your order will be delivered to you within 10 to 15 minutes only.



Cooking and Other Instructions-



As per your concern I have updated with the restaurant to make your food little spicy.

As per your concern I have updated with the restaurant to provide some salad with your order.

As per your concern I have updated with the restaurant to do not make your food more spicy.

As per your concern, I have contacted to the restaurant and updated with them to provide correct quantity for the xxxx.



Delivery Instructions-



Please bear with us. I will update you shortly.

I am continuously trying my best to get an update for you.

Please allow me a moment to confirm for the same with the delivery person.

Please allow me a moment to contact to the delivery person for your concern.



Please allow me a moment to contact to the delivery person to get the current updates of your order.

I request to you please wait for 5 to 10 minutes more, your order will be delivered to you soon.

I request to you please wait for 5 to 10 minutes more, if you don’t receive your order, please let us know then.

As per your concern, I have updated your new address with the delivery person.

As per your concern, I have updated your alternate number with the delivery person.

I just had a word with the delivery person, as per the confirmation, your order will be delivered to you within 10 to 15 minutes only.

Once your order will be accepted and delivery person will be assigned, I will share your alternate number with the delivery person.

Address can be changed but please make sure, your new address shoud be nearby to your previous address only otherwise it will be difficult to deliver your order for the delivery person.

As per the current status, there is no delivery person available nearby the restaurant. There are very less chances at this moment to assign a delivery person for your order at this moment. I request to you please try to place a new order again from another available restaurat.























































































Cancellation, Rejections and Refund Concerns





When customer comes for the cancellation-





May I know the reason for the cancellation please?

May I know the contact number of the restaurat please on which you called them?

Please try to contact to the restaurant if they agree for the cancellation please let us know then.

Please allow me a moment to contact to the restaurant for the same.

I am sorry to say but due to a change in our policies, we are unable to cancel orders on our platform.

I'm sure a message stating the 'no cancellation policy was displayed on the order placement page while you placed the order.

I am sorry, I will not be able to cancel the order as per our policy. Once the order has been accepted by the restaurant, details are immediately sent to the kitchen and preparation begins. Cancelling the order post preparation leads to wastage and hence I will not be able to proceed with your request

I can understand the inconvenience this has caused to you but as stated above, I will not be able to cancel the order.

I wish it could be possible but now your order is on the way and delivery person has already paid to the restaurant and he is driving with your food right now. At this moment we are not able to cancel your order, because there will be loss of the delivery person.

I wish I could make your order cancel but I am bounded with the company protocols.

As I can check, your order is on the way now and at this moment we cannot cancel your order from our end.



As per your concern, your order has been cancelled now.

Your order amount has been refunded to you in your same payment source.

I request to you please place a new order again from another restaurant. There will be no issue.

We are apologise for the inconvenience you faced unfortunately.

We are sorry for the inconvenience you faced unfortunately.





Payment Gateway Failure-



As I can check, your order payment was failed due to payment gateway failure. Your order amount has been refunded to you in your same payment source.

Your order amount has been refunded to you in your same payment source.

Yes we can understand your concern but payment was not accepted by the Zomato. It was stuck in the payment gateway only. In this case, only payment source can be verified with your transaction details and they can only fix the issue.

If you are unable to getin touch with the payment source so you can also mail us on [email protected], our concerned team will surely help you.

I request to you please send us mail on [email protected] for the same, our concerned team will surely response you with the maximum possibility in your favour.



Non-Refunding Issue-



Sorry, the order was declined as your number was not reachable. Since the food was already prepared/dispatched, cancellation charge equal to order amount will be levied.



I request to you please make sure, your number should be contactable whenever you will place your order from the next time so that we can also avoid such incidents from our side.



Delivery person tried to connect with you while delivery but your number was not contactable so your order has been cancelled.



In the case of customer no-responsive cancellation of your order, we are unable to refund the order amount. I request to you please share your concern with us on [email protected] , our concerned team will look for the possibility in your favour.





In the case of wrong address cancellation of your order, we are unable to refund the order amount. I request to you please share your concern with us on [email protected] , our concerned team will look for the possibility in your favour.



I request to you please make sure, your address should be correct whenever you will place your order from the next time so that we can also avoid such incidents from our side.



Order Cancellation Reasons-



Your order amount has been refunded to you in your same payment source.

As I can check, your order was cancelled due to out of stock issue.

As I can check, your order was cancelled due to some technical issue.

As I can check, your last order was rejected due to restaurant was near to closing time.

As I can check, your order was cancelled due to no delivery could be assigned to pick your order.

As I can check, your order could not be accepted from the restaurant side. I request to you please place a new order again from another restaurant.







Closings-



We hope to serve you better next time.

Is there anything else I might help you with today?

We would like to serve you again in some better way.

Please feel free to reach out to us, in case of any further query.

Thank you for contacting Zomato. Stay connected always. O:)

Thank you for chatting with us today. Have a nice day. Goodbye.

Please let us know in case of any issue. We are always available for your assistance.

It was great to chat with such a great person who is so much cooperative. I would really love to help you out again and again.

It was great to chat with such a great person who is so much cooperative. I would really love to help you out again and again.



























Promo and Cashback concerns





When customer is facing some issue while applying promo-



May I know your promo code name please?

May I know the applied promo name please?

May I know which error is showing there while applying promo ?



May I know have you added any payment options in your payment setting like debit card, credit card, wallet etc.?

Please add your payment mode first and then go with the prepaid orders and then you can avail your promo too.

Promo offers are applicable for the prepaid orders only.

Promo offers are applicable for the prepaid orders only and you have ordered a cash on delivery order.



Other promo related Queries-



You can use ..... You will get % off upto rupees.

Tasty promo can be used three times in a day and you will get 50% off up to 100 for each order. This promo code is applicable for the selected restaurant only. You can use this code for whole December everyday.

If you are facing same issue again and again while applying the promo, please take the screnshot of the error and send us on [email protected]. Our concerned team will get back to you within 24 hours with a conclusion.



If you haven’t received your cashback within the given time, so I request to you please contact to you payment source once, they will surely help you in this.