Notes

ELABORATE:



Hi ______,

Thank you for writing in.

We are sorry to let you know that we are unable to understand your concern.

We request you to kindly elaborate your exact issue within 72 hours so that we can look into it and assist you further accordingly.

We would like to let you know that you can call our toll-free number 1800 208 9898 so that we can assist you in your preferred language.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Hope to hear from you soon.




UNREGISTERED:

Hi,

Thanks for writing in.

We are sorry to let you know that we are unable to find your order details using the email address you've written to us.

Please write back to us from your registered email address so we can help you out.

Hope to hear from you soon.






APPRECIATION:

Hi _____________,

Thanks for your valuable time over the call.

As per our telephonic conversation, you have confirmed that your issue has been resolved. Hence, we are closing the case.

We'll always do our best to make sure that you have a great shopping experience.

We would like to let you know that you can call our toll-free number 1800 208 9898 so that we can assist you in your preferred language.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre

If you have any further queries, please feel free to write back to us. We will surely help you out.

Have a nice day.

Thanks for shopping with Flipkart.

A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.





PRODUCT REVIEW:



Hi,

Thanks for writing in.

We understand your concern that you want to review our product 'Nokia 6.1 Plus' on your YouTube channel.

We are sorry to let you know that the option to provide free product for review is not available, at the moment.

However, we assure you that we’ve taken your feedback and are working to enable this feature as soon as possible so that customers like you can benefit from it.

If you have any other query, please feel free contact us and we'll be happy to assist you.

Hope you will understand.







LANGUAGE CALL BACK:

Hi,

Thanks for your valuable time over the call.

As per our telephonic conversation, you informed us that you're only comfortable in '________' language.

We're sorry to let you know that we can assist you in English and Hindi language only at the moment.

However, if you still want to talk in '________' language, we request you to dial toll-free number 1800 208 9898 and select preferred language.

Hope this helps.



REPLACE EXPECTED:

Hi ____,

Thanks for writing in.

We understand that the order '______' for '_______' you received is different. We are sorry for the trouble you had to go through.

We'd like to let you know that, as requested by you, the seller has arranged a replacement for the product and it'll reach you by _______. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.




Reinstate:



Hi xxx,

Thanks for your valuable time over the call and being a Flipkart plus member.

We understand your cocern that you want to reinstate your product 'xxxxxx' for order ID 'xxxxxx' and found that it has been cancelled as requested by you with the reason stated as 'Long Delivery Promise'.

We are sorry to hear that you had to cancel your order as you were expecting a shorter delivery timeline.

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order by clicking here:


We are happy to let you know that the seller has refunded Rs. 14440/- for your order 'xxxxxx' to your 'xxxx' on June 28, 2019. This will be credited to your account by July 01, 2019.

Hope this helps.

Thanks for choosing Flipkart.






CHANGE MOBILE NUMBER:

Hi,

Thanks for writing in.

We understand your concern that you want to change your registered phone number.

We are sorry for the trouble you had to go through.

We would like to let you know that changing the registered phone number is very simple and can be done only from our website at the moment.

Here's how you can do it:

- Go to 'My Account'
- Under 'Account settings', go to 'Profile information'
- Edit the mobile number
- OTP SMS will get triggered to the old & current phone number which is entered in Flipkart account
- Enter the 'OTP' along with 'Password' and click on 'Verify mobile'
- Click on 'Save Changes'

Your registered phone number will get updated and you can continue using your Flipkart account after that.

Hope this helps.




CUSTOMER WANTS TO CANCEL ORDER:

Hi XXXX,

Thanks for your valuable time over the call.

We understand that you want to cancel your product 'XXXX' for order 'XXXX'.

We're sorry for the trouble you had to go through.

Also, a Wishmaster from 'Ekart Logistics' is already on his way to deliver the item and it’ll reach you by 07:00pm today and if you don't want the order then you can reject this order at the time of delivery.

However, if you would like you can also cancel your order on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

Hope to see you again soon.

Thank you for choosing Flipkart.





STATUS CHECK:

Hi XXXX,

Thanks for your valuable time over the call.

We understand your concern that you'd like to know the status of your product ' XXX' for order ID 'XXX'.

We'd like to let you know that your order will reach you today by 07:00 pm and you can check your order status here: http://fkrt.it/bqWLi~NN

We'd like to let you know that your order has been shipped through 'Ekart Logistics' and will reach you today by 07:00 pm, the tracking ID is FMPC0536054968.

Hope this helps!





WAIT AND REFUND:

Hi Ajay,

Thanks for your valuable time over the call.

We understand your concern that you want the return tracking ID of your product 'xxxxx' for order ID 'xxxxxx'.

We're sorry for the trouble you had to go through.

As specified by you, a return request has been created for the order and a refund of Rs. xxx/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account/wallet within 2 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by July 01, 2019 as the Wishmaster from Ecom Express will not be able to complete the pickup in case any item is missing.

Order ID: OD115762300805326000
Return tracking ID: 515325091

Also, remember to collect the acknowledgement receipt once you hand over the product.

Hope this helps!






ATTEMPT EXHAUSTED:

Hi Rathan,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on 'xxxxx' and 'xxxxx' to talk to you about your concern but could not reach you.

We understand your concern about the cancellation of your product 'xxxxx' for order ID 'xxxxx'.

We are sorry to let you know that your order has been cancelled as the seller’s partnered courier service provider could not find anyone at the delivery address to collect the package despite several attempts.

We completely understand and this isn't something we would want you to go through. We'll take definite steps to set this right.

We've spoken to our concern team and they will look into it and reduce such instances in the future.

Hope this helps.

Thanks for choosing Flipkart.






NOT ELIGIBLE:

Hi Kartik,

Thanks for your valuable time over the call.

We understand your concern that you're facing issues with your 'xxxx' for 'xxxx'.

We're sorry for the trouble you had to go through.

Since the product was delivered to you on September 10, 2018, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfil your request.

The good news is that the product is covered under the 01 year warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product you can be used to avail services at the brand's authorised service centre within the warranty period.

Here are the brand support email and contact number:

Email: XXXXXX
Contact number: XXXXXX

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.








BUY TIME:

Hi,

Thanks for writing in.

We understand your concern about the refund of the product '' with the order ''.

We are sorry for the trouble you had to go through.

Please be assured that our concern team is looking into this and will get back to you with an update by June 01, 2019.

Hope this helps.










Priority:

Hi Ajeet,

Thanks for your valuable time over the call.

We understand your concern that you’re keen on receiving your order, we’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order.

You can be sure that the seller will do their best so your order 'xxxxx'reaches you on or before July 06, 2019.

Here's something that may help. If you'd like to get your products delivered faster, please select items with the 'Flipkart Assured' badge. For more details on Flipkart Assured click here: http://www.flipkart.com/flipkart-assured

Hope this helps!

Thank you for choosing Flipkart.




Call BACK:

Hi XXX,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on 'XXX' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number so that we can reach you on.

If you have any concern, please call/write back to us within 72 hours to resolve this concern for you as quickly as possible.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre or call our toll-free number 1800 208 9898.

Hope to hear from you soon.





NEFT BANK DETAILS:


Hi Kevin,

Thanks for your valuable time on call.

As our telephonic conversation, we understand your concern that you want to exchange your order 'OD115770828981316000' for 'Gulmohar Jaipur Women Embroidered Flared Kurta'.

We are sorry to let you know that the seller is unable to provide you the exchange for the product as it is not available with the seller.

We would like to let you know that the is able to provide you the refund for the product.

We request you to kindly share the below details within 72 hours so that they can refund the amount to your bank account as requested by you.

1. Account Holder's Name (should be the same as registered for the order) -
2. Bank Name and Branch -
3. Account Number -
4. IFSC -

Once you write back to us with these details, a refund will be initiated to your account. You'll receive another email and SMS with more details as soon as the refund is initiated.

We hope to hear from you soon.





A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.