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Cx has self returned the item, Agent has issued the self return courier charges via GC , Instead agent should have issued it via spcl case refund.
Cx hasn't received the gift wrap along with the product , Hence agent has issued the gift wrap charges via GC.
Cx self returned the item, Hence agent has issued the self return courier charges via GC.
The item was undeliverable & returned to the seller , Cx asked for the compensation. Hence agent has issued GC as per cx's request.
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