Notes

Use below Phrases in your customer support vocabulary will allow you to quickly improve how you deliver support:
“I don’t know, but I’ll find out for you.”
“I’d be frustrated too.”
“I’d be happy to help with this.”
“Is there anything else, I can help you with?”
Not to use the below phrases instead say:
“Nope or casual No” instead say: “I’m really sorry about that. It’s annoying to (Whatever customer is dealing with)
“It’s not our fault” instead say: “I’m really sorry for how frustrating this situation is, but I’m going to do everything I can to make things right.”
What to say for Out of Stock situation:
While the seller don’t have this product right now
However, another seller got the similar product with the same size in black. You can place a fresh order with this seller or I’ll put you on the wait list for when the red one comes back in stock with the “Notify Me option”.

How to apologize
First of all, I want to say sorry for the experience you’ve had getting your (Whatever cx facing issue) .
I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.
If you have any further questions or concerns, please let me know. I’m here to help!


How to thank someone for their feedbacK
“That’s a great idea, (Customer’s name)! I really like your example of how this particular feature would come in useful to you.

Our concerned team will look into this and we expect to roll it out in the near future. When it’s available, we’ll be sure to let you know.
Thanks again for taking the time to provide your feedback.”

How to escalate an issue
Thanks so much for that additional information. It looks like we need some help from our concerned team to resolve this. I’ve escalated this concern to them, and they’ll reply to this with more information by (Date)
If there’s anything else I can help you with in the meantime, please let me know.
How to follow up with an unhappy customer
I understand how frustrating it must be to [experience they had]. I’m sorry.
Moving forward, I’d like to resolve this situation for you immediately. [Solution or explanation to resolve issue]
If there’s anything else I can do for you today, please let me know. I’m here to help.
How to ask for more information
I’d like to help you out with this! That definitely shouldn’t be happening, and it isn’t something I’ve heard of before! I need a little more information to understand more. Can you please tell me:
How often this happens?
What browser you were using?
Finally, a screenshot would be amazing if possible!
Once we’ve got that information from you, we can take a closer look!
How to put someone on hold
“Do you mind if I put you on hold for a couple minutes? I’m just checking a few things and I’ll be back with you very soon.”
“I need to check with another department on why this is happening. Could I put you on hold for a couple minutes to check now?”
“Great. I’m going to look into this for you right now. Is it alright if I put you on hold for a minute while I examine this issue?”
How to close off calls
Thanks so much!


Have an amazing day,


Thanks for choosing Flipkart,


Hope that helps,


Hope to hear from you again soon!
Anything else you need, please let us know.