Notes

camera issue:

Check for lens protector:

New devices usually have the protective plastic over the camera lens. If not removed, the pictures will not be as expected. Check if the customer has removed the protective plastic.

Use the default camera app:

Check what camera app you are using. If you are using a third-party camera app, kindly use the default camera app.

Restart the device:

Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.

Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

Press and hold the Power button on your smartphone to Restart the device (If the restart isn't available, turn Off and then turn On your smartphone).

If you want to know how long the device has been running, follow the steps below:

-Open Settings
-Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
-Tap Status
-Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.

Clear data and force stop the Camera app:

1. Pull down the notification panel and open Settings.
2. Tap Apps.
3. Scroll down and then choose the app which has the issue (In this example, it's Flipkart).
4. Tap Storage.
5. Tap Clear Data and then tap Delete to confirm.
6. Go back once and tap Force Stop.
7. Tap Force stop again to confirm.

Check for an OTA update:

things to remember before the update:

-Make sure the you are connected to WiFi. (If Wi-Fi issue, then you may have to use the mobile data)
-Make sure the battery is charged above 50% or is connected to the charger during the update
-Backup any important data, if required.

1. Pull down the notification panel and open Settings.
2. Scroll down and choose Software update.
3. Tap Download updates manually.
4. Now the device will check for updates, and if available, will download it.
5. Tap Install Now to start the update.
6. The device will now prepare to reboot and install the update automatically.
7. Once done, tap OK on the prompt.

Perform a factory reset:

-If required, have the backup data.
-Make sure the battery is sufficiently charged.
-If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

1. Pull down the notification panel and open Settings.
2. Scroll down and choose General management.
3. Tap Reset.
4. Choose Factory data reset.
5. Tap Reset.
6. Tap Delete All.

Note: During setup after the reset, please make sure that you don't restore the settings. Set it up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, do not install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.