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Thank you for your valuable time over the call.
We understand your concern that you would like to claim Complete mobile protection plan of your product 'Asus Zenfone Max Pro M1 (Blue, 64 GB)'. We are sorry for the trouble you had to go through.
We would like to let you know that you can claim the plan by following below mentioned steps:
-Call our dedicated helpline at 1800 425 365 365 and share the issue along with Policy ID
-Speak to our service manager for registering a repair claim or a cash payout claim (Please note that for manufacturing issues, only repair option is available)
-Submit relevant docspictures and Bank A/C information through the link shared over email
-In case you are eligible for cash payout, payment will be disbursed to the Bank A/C within 24 business hours
-In case of accidental damage repair, pay an amount of Rs. 500/- as processing fee
-Device will be picked up, repaired and dropped back to you within 10 days
If you have any other query, please get back to us, we will help you out.
Hope this helps.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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