Notes

I commonly drive across the north of England, I regularly visit friends in Hull and the surrounding areas and family in Liverpool so I spend the most of my time on the M62, I currently use the M1 for my commute to work and I occasionally have to drive down towards London for work meetings so I have experience up and down that motorway. I also visit Glasgow and the surrounding areas of Clydesdale so I drive up there and back from Leeds often via the A1M and cut across towards Carlisle to get up to Glasgow on the A74. My furthest journey has been Glasgow to Liverpool via Leeds which took around 7 hours with breaks. My driving history has been consistent across 3 cars, a Volkswagen Golf 2.0 TDI, a Ford Fiesta 1.5 TDCI and a Vauxhall Astra 1.7 CDTI but I have occasionally driven other cars, which include the most powerful car I have ever driven, which is a 3.0 Audi A5.




Around 3 weeks ago I was handling a query where a vehicle was extremely delayed and required to be stock matched or the customer was going to cancel.

I was, and still am, building a good relationship with this retailer so I didn’t want to let them or the customer down.

I had to use my other contacts to attempt to find a replacement vehicle that was in the UK as everything else on open offer only had a production week, nothing was physical.

Eventually it was looking like I wasn’t going to be able to complete the task but one retailer had 2 of these vehicles and one was an exact match, and through some tough negotiations I managed to secure that vehicle for the original retailer while also helping the donor retailer secure a vehicle they needed from the original retailer as they needed a car that the other one had as their customer was in the same scenario.

In all I managed to pick myself up towards the end and motivate myself to help 2 separate customers when I originally only had to help one which has ended up with having two customers that are extremely pleased with being able to receive their cars earlier than expected.



In one of my previous roles, this being at a translation and localisation provider, I was co-managing and coordinating a multinational home appliance manufacturer’s account where we translated all of their appliance user manuals for the European and Middle Eastern market.

Over the weeks building up to this period we had some horrific software issues with our distribution and delivery systems. The system issues started to impact on delivery dates and turn around times so I decided we should hold a conference call to inform the client of the delays we were experiencing so it would be easier to managed their expectations going forward.

Although they understood the situation our turnaround times were still short so every day was a battle to deliver on time. Every delivery was under increased pressure that included constant emails for updates and phone calls so every one had to be answered in a calm and reassuring tone that we would be able to deliver and that we were determined to provide the service they required.

In the end the system issues began to ease but in the meantime I had to get through it with the support of my colleagues and constant communication with the client to make sure they were correctly managed and they knew exactly what was going on as soon as we did.