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The product should be fit for it purpose – The product has to do the job it was designed for. For example, a bucket that leaks water would violate this principle.
The product should match its description – The product has to be as described. It is illegal for a business to give false description about a product. For example, a red pen is bought, but a black pen is delivered would violate this principle.
The product should be of satisfactory quality – The product should be well made. For example, a phone breaking down after a couple days would violate this principle.
The consumer rights act also detailed times that a consumer can make a claim against a business:
Within 30 days – The product can be returned for a full refund or a replacement if it is faulty.
Within 6 months – The product can be returned for a full refund in most cases or a reduction in price if the seller is to blame.
After 6 moths – The customer is entitled to compensation if they can prove they did not cause the fault or defect.
Impact of consumer law on a business:
The business may have to refund, repair or replace the product.
The case can end up in court.
Customers can claim compensation if the product is not safe or faulty.
The business can lost valuable reputation.
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