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Thanks for your valuable time over call.
We understand your concern that you want 'Redmi Note 6 Pro (Rose Gold, 64 GB)' for your order OD113981012424467000.
We would like to let you know that this happened as the 'Redmi Note 6 Pro (Blue, 64 GB)' was part of the same shipment for which you had raised a cancellation request on November 24, 2018 with 'Long Delivery Promise' reason.
Since both the items were sent together in the same shipment, cancelling one led to the cancellation of all the others too that were in the package.You can go ahead and place a fresh order for the product, if you still wish to buy them.
Additional Information:
While cancelling an item, that is being sent with other items in one shipment from your My Order page, you will see a message informing you that all the items will be cancelled.
Hope this help!
return and cancellation policy tagging (If normaly given details tag here)
not aware of cancellation (if he was not aware of his order cancellation)
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