Notes

Hello $contacts.name.first. I hope you're doing well today!
I'm so sorry to know that ***********. Let me take a look at your order to see what has happened and what I can do to help you.
I'll be more than assist you with this

I’m sorry to read the issue you have with your order but I am going to help you. For security purposes, can you please provide me your full billing address?

in order to assist you better, could you elaborate on your inquiry?

You are welcome. Before I let you go, I would like to tell you that you will be able to give me a score after the chat ends you will receive brief email survey. It just have 3 questions to evaluate my services today and the other is to rate your Walmart.com experience, I will really appreciate your feedback about the service that I have provided you. Do you feel fine with this or may I help you with something else?

You're more than welcome, it's my pleasure to help!
J, I just want to confirm that I've covered everything you needed it. Is there anything else I can assist you with today?

You're very welcome. It was a pleasuring speaking to you and helping, J. If you can do me a favor, you'll receive a brief e-mail survey about your experience with me today and I'll greatly appreciate your feedback. Thanks for allowing me to help you today and for contacting Walmart.com, take care!
I am sorry to tell you that the billing address doesn't match with the one that was used to place the order, can you please be so kind to provide me the correct one?
I am sorry to inform you that the billing address listed in my system is different. Can you provide me the correct billing address?
I am sorry for the inconvenience but this is for security reasons.
I am sorry but this billing address doesn’t match with your order number. Could you please go into your account and select the “Credit Cards” and after ‘’Edit’’ to get the option to check the correct billing address you placed?
Thanks for your patience, $contacts.name.first, I enter the information but my system indicate that it is not the correct billing address apparently it is incomplete. Could you please go into your account and select the “Payment method details” option to check the correct billing address you placed?


I was trying to replace them but I noticed that the item is sold by one of our third party vendors, "*****"

We allow third party companies to sell their merchandise online with us and our partnership with our Marketplace sellers lets us bring millions of products to you, along with more brands and a great selection.

They handle all the replacements/refunds and returns of their items. To receive the fastest and best support for the items you purchased, it is important to communicate directly with the Marketplace seller.

J, I completely understand the urgency of having ********* as soon as possible. I'd like you give us the chance to correct this situation, I'm going to escalate your request to our marketplace team, they will get in touch with the marketplace partner and you will get a response from them within 1 business day.

So you do not have to deal with this seller. Could you please provide me your best phone number so they can reach to you?

Thank you so much for understanding, J! I will contact to our proper team from Walmart.com so they will contact you to resolve it and they will be more than glad to provide you a resolution within 1 business day. I've requested ********** as soon as possible, you can take the reference number of this escalation: ******

Please, if they don't response within 1 business day, please contact us back to transfer this chat to our higher department from Walmart.com, they are not sellers.

We will be glad to help you and resend the eGift card to you. However; for security purposes, could you please be so kind to contact us at 866-224-1663 or send us your request to our email: [email protected] and be sure that we will send you this immediately at the email you have registered in your account.<br />Also, let me provide you our Savings Catcher hours of operation Monday through Sunday 7 AM - 9 PM CST.

I did not receive another response from you. Therefore, due to inactivity I am going to close the chat, but if you still need further assistance, do not hesitate to contact us back and we’ will be more than glad to assist you. You may receive a brief email survey at the end of our conversation to check on how I assisted you and another about your last interaction with Walmart.com. Thank you for contacting Walmart.com. Have a great day!