Notes

daily use

We hope we were able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Although we will not be able to make up for this delay, for your continued trust in us and for being patient, we have added Rs. 65/-  to the Gift Card section of your Flipkart wallet and it will be credited within 24 hours of the successful delivery. You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app. 

Return second rnr

Hi,  

We are writing in continuation of our previous email that we tried to get in touch with you on '8449132222' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 09 am to 09 pm so we can call you to discuss this or you can get back to us with the refund or replacement confirmation within 72 hours by replying to this email. You can also share an alternate number that we can reach you on.

You can contact us by visiting our Help Centre: https://www.flipkart.com/helpcentre or you can call on our customer care number 1800 208 9898 so we can assist you.

We hope to hear from you soon.

Return first rnr

Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on 9735856324 to talk to you about your concern but could not reach you.

Please let us know a convenient time between 09 am to 09 pm so we can call you to discuss this by replying to this email or get back to us with the exact order details within 24 hours. You can also share an alternate number that we can reach you on.

You can also contact us by visiting our Help Centre: https://www.flipkart.com/helpcentre or you can call on our customer care number 1800 208 9898 so we can assist you. 

However, we'll call you again within 24 hours to resolve your issue soon.  

We hope to hear from you soon.  


We are extremely sorry for the trouble you had to go through. We completely understand and this isn't something we would want you to go through.  

Trust me, if there is an option with us, we could have definitely helped you out, as you are one of the valuable customer for us.

Hi, 

Thanks for writing in. 

We understand your concern that you want to avail 'EMI on Debit Card'. 

We would like to let you know that pre-approved customers will be eligible for 'EMI on Debit Cards' and they will be able to view the offer on their payment page during checkout.

Here are few steps to check the eligibility for this payment mode: 

1. Send an SMS 'DCEMI' to 57575 to check eligibility. 

2. If you are eligible you will receive the following SMS: Congratulations, you are eligible to avail EMI on your Debit Card for shopping on Flipkart. 

3. If you are not eligible you will be asked to check with the bank via the following SMS: Sorry, you are currently not eligible to avail EMI on your debit card for shopping on Flipkart. Please get in touch with your bank. Until then why not try another payment method. 

Here are some important points about this payment mode you should know: 

1. Debit Card EMI/Pre-approved EMI is offered by HDFC/AXIS/ICICI/SBI banks. 

2. Interest rate and tenure differs from bank to bank. 

3. You can buy only one product at a time, however number of units for a single product may vary based on banks. 

4. There are no processing fee or additional charges. 

5. You need NOT pay any down payment amount to avail this offer. 

6. EMI plans cannot be changed once an order is placed. 

7. The minimum transaction amount to avail this offer differs from bank to bank. 

8. The maximum transaction amount to avail this offer will vary for each user depending on credit availability.

Hope this helps. 

In case there’s anything else we can help you with, please feel free to write to us.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you. 

http://notes.io/3eB5 unable to cart 90 days






EMI break up

Hi Ganesan,

Thanks for writing in.

We understand your concern about the EMI for your order 'OD113331335805852000' for the product 'Asus Zenfone Max Pro M1 (Blue, 64 GB)'.

We looked up your order and found that the payment option selected while placing this order was Credit Card EMI and not the No Cost EMI.

Therefore, the EMI plan for the same is as follows:

Per month EMI at Rs. 2256/- for 6 months and the rate of interest is 14% p.a.

Order Value Rs. 12999/-
Interest (charged by Bank) Rs. 536/-
Total EMI for 6 months Rs. 13535/-

We'd like to let you know that Flipkart does not charge any processing fee for availing EMI. Flipkart is not responsible for interest charged by the bank and cannot refund the interest amount in case of cancellation, refund or pre-closure.

You need to check with their respective bank for their Policy for Cancellation, Refund or Pre-Closure.

In case, you have any further query please feel free to write back to us and we'll be happy to help you.

Hope this helps.

Pick up store http://notes.io/3b8M

Phonepe offer for BBD

Hi Swapnil,

Thanks for writing in.

We understand your concern that you want to know about the 'PhonePe Cashback Offer' for 'Big Billion Days'.

We'd like to let you know that under this offer, you can avail 10% cashback (maximum Rs.100/-) on purchase of selected products on the Platform using your 'PhonePe' UPI account during the offer period.

Here are the eligible categories for October 10, 2018:

-Fashion & Lifestyle, Home & Furniture, Televisions, Home appliances, Beauty, Sports and Personal Health Care, Smart Devices 
-For Flipkart Plus members, the sale will begin from October 09, 2018 (09 pm) to October 10, 2018 (08:59 pm) 

Here are the eligible categories for October 11, 2018:

-All Categories 
-For Flipkart Plus members, the sale will begin from October 10, 2018 (09 pm) to October 11, 2018 (11:59 pm) 

For October 12, 2018 to October 14, 2018, the offer is applicable for all categories.

Here are few more important points regarding this offer:

1. When logged in to the registered account, you will see the details of the benefits as an offer call out on the eligible product page. 
2. Cashback will be credited to your PhonePe UPI account within 24 hours of successful completion of the transaction.
3. Cashback can be used for recharges, bill payments, merchant transactions across PhonePe UPI account.
4. The cashback amount credited to your PhonePe UPI account cannot be withdrawn to any linked bank account or transferred to other users.
5. Offer is applicable only on first eligible transaction.
6. Offer is not applicable on purchase of Flipkart gift card or Gold/Silver Coins using the Eligible Payment Method. 
7. In case the PhonePe UPI account limit has reached the maximum amount, the cashback will be credited on the first business day of the next month. 
8. In case, your PhonePe UPI account is deactivated, cashback for this offer will not be credited to your PhonePe UPI account. However, you can still complete the successful transaction.
9. In case of partial payments made using any payment mode other than PhonePe UPI account or by availing any exchange offer, the offer will be valid only on the total transaction value paid through PhonePe UPI account.

In case there’s anything else we can help you with, please feel free to write to us.

Hope this helps.

We hope we were able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation.


Cardless credit

Hi Pavan, Thanks for writing in. We understand your concern that you want to know about the 'Cardless Credit' payment mode. We would like to let you know that Cardless Credit is a new payment mode available on our app that allows you to shop and repay for your purchases through a single payment or hassle-free easy installments. This payment option is powered by the financing partner and it is mandatory to have documents like Aadhar and a savings account to apply. However, we would like to let you know that Cardless credit as a payment mode is available for a few set of customers only. To check 'Cardless Credit' eligibility, you have to go to 'My account' and click on View details next to Cashless Credit and then click on 'Apply Now'. You will now have to provide access to the below features along with the existing 'PAN Card & Aadhar Number' details to proceed further on eligibility check. Once you enter his/her PAN and Aadhaar details on the ‘Cardless Credit Application’ page, they will get a confirmation on the eligibility within 60 seconds. Here are few Important points for the same: - You would get this feature if they are eligible based on their shopping history with Flipkart. - Credit card issued by bank is not required to avail this facility. - The feature can be used only for shopping with Flipkart. - This is currently available only on the Flipkart App - Android OS only - The minimum credit limit offered is Rs. 20000/- - The maximum credit limit offered is Rs. 60000/- - You KYC verified by an OTP is mandatory. - You can use this either as a credit card or to avail EMI option For further query please feel free to contact us we will surely help you out. Hope this helps.



Plus coins after cashback



Hi Sushant,

Thanks for writing in.

We understand your concern about the Flipkart Plus coins for your 'JBL T450 BT Bluetooth Headset with Mic'.

We'd like to let you know that with every order worth Rs. 250 you gain a coin. Each additional purchase in the same order in multiples of Rs. 250 gives you an additional coin. 

You can earn upto a maximum of 10 Coins in a single order.

As we see in our records, a cashback of Rs. 100/- has been credited to your PhonePe UPI account.

We'd also like to let you know that the coins will be earned on the final order value excluding any instant discount or instant cashback credited to PhonePe UPI account.

Here is the amount analysis for your order along with the cashback:

Final check out value for an order: Rs. 1999/-  
Instant Cashback amount: Rs. 100/-  
No: of eligible Plus Coins: 07 (and not 08)

To know more about the program click here: https://www.flipkart.com/pages/plus-tnc. 

For more information on Plus Coins click here: https://www.flipkart.com/pages/pluscoins-tnc 

Hope you'll understand.

In case there’s anything else we can help you with, please feel free to write to us.





http://dcvocm3exp15.intelenetglobal.com/UADInstall/UADPresentationLayer.application

delay in delivery/// festival//


Hi,

Thanks for writing in.

We understand your concern about the delay in delivery of your 'CASEJUNCTION Flip Cover for Motorola Moto E3 Power' with order ID: OD113557087184704000.

We'd like to let you know that due to the festival holidays from October 17, 2018 to October 19, 2018, there might be a delay while delivering your order because of the issue faced by courier service provider.

We are extremely sorry for the trouble you had to go through. 

Please, be assured that your order will be delivered to you by upcoming working days. 

Hope you'll understand.

In case there’s anything else we can help you with, please feel free to write to us.




Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on 9791148686 and 7358519366 to talk to you about your concern but could not reach you.

Please let us know a convenient time between 09 am to 09 pm so we can call you to discuss this by replying to this email or get back to us with the exact issue within 72 hours. You can also share an alternate number that we can reach you on.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre Or you can call on our customer care number 1800 208 9898 so we can assist you.

We hope to hear from you soon.








To set this right, the seller would be happy to replace the item with a brand new one based on the availability of the product or refund the amount after the item is returned. Please let us know whether the delivered package was tampered or not at the time of delivery and also your choice within 72 hours that we can assist you further.


M/s Luxmi Communication
SCO-296, First Floor, Sector-35 D, Chandigarh, Chandigarh, Chandigarh
9041687878, 0172-4190138


Hi Amarjit, Thanks for writing in. We understand your concern that you want to cancel your order 'OD113833920884380000' for 'Flipkart SmartBuy Prima 1250 W Steam Iron' and 'Flipkart SmartBuy 1000 W Dry Iron'. We're sorry to let you know that we are unable to cancel your order at the moment due to some technical issues. In case it still reaches you, please make sure that you or your friend/family member do not accept delivery and inform the Wishmaster from the couriers that the order has already been cancelled. Please be assured that we're looking into this and will get back to you with an update within 24 hours. Hope this helps.




http://10.85.50.38/customer_invoices/orders/OD101532394663285400/document


http://10.85.52.127/documents/323141665.htm



http://10.85.50.37/customer_invoices/shipments/E-22639537/document?seller_id=b38e117812b449fd






NEW SMART ASSIST

10.200.142.210

568181

http://dcvocm3exp15.intelenetglobal.com/UADInstall/UADPresentationLayer.application






















Hi Riten,

Thanks for your valuable time on call.

As per our telephonic conversation, we understand that you want to return your 'Inalsa Easy Mix Mixer 200 W Hand Blender' and we're sorry for the trouble you had to go through.

We'd like to let you know that the cancellation of your return request has been initiated by the seller as requested by you.

We request you to please wait for 48 hours to complete the cancellation process. After 48 hours you can raise a return request for the product. 

It's really simple! Just follow these steps: 

• Log in to your Flipkart account 
• Click on 'Orders' 
• Select the product and click 'Return' We'll send you an email and SMS with all the details you need.

In case, you need any further assistance, please feel free to contact us and we'll be happy to help you.

Hope this helps.

We hope we were able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation.   

Language call back


https://docs.google.com/forms/d/e/1FAIpQLSffKHYEmO4Y87-aIGXSAbaPaVXhv5Kr-bfULjBchg2LeBbPgw/viewform














Hi Bhaskar,

Thanks for your valuable time on call.

As per our telephonic conversation, we're sorry to know that you're facing issues with the charger of your 'Infinix Note 5 (Milan Black, 32 GB)'.

Since the product was delivered to you on December 11, 2018, it has crossed the seller's 10 day replacement period. Due to this, the seller will not be able to fulfill your request.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product has been attached along with this email. This can be used to avail services at the brand's authorised service centre within the warranty period.

Here is the address, contact detail and support link for the brand authorised service centre:  

Address: 5/7, M.G. Road, Hosur, Tamilnadu , Hosur , Tamil Nadu, Pin- 635109

Store hours: Mon - Fri:10:00-18:00  

E-mail : [email protected]

Links: http://www.infinixmobility.com/in/repair-center/    

http://www.infinixmobility.com/in/contact-us/

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN 

In case there’s anything else we can help you with, please feel free to write to us.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.  








T/s and ASC details for Asus ZenFone Max Pro M2 (Blue, 64 GB)

http://notes.io/4ZB2


invoice denial http://notes.io/5qdF



invoice form https://docs.google.com/forms/d/e/1FAIpQLSdCylF4S4w0cOhKPrhkJneE70P3oNWxcdxJ0M06ulK1Zq-PFw/viewform



EGV console: http://notes.io/5r1n