Notes
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Sure I would be glad to help you with updating
may I have your email to pull up the account
may I have your first name and last name to validate the account
thankyou for the information.
"While I pull up your account, may I have your phone number to make it easier for us to locate your account the next time you contact us?"
"While I pull up your account, may I verify your phone number? Our records show a number ending with [give last 4 digits of phone number]. Is that still your current number?"
Self Help Article- So I will also be sharing a self help article with you via email so that in case you face the same issue again you can refer to that.
Is there anything else I may assist you with.?
Great Welcome !
“You are going to receive a customer satisfaction survey. I would appreciate it if you fill it out. Thank you, goodbye!”
Transfer
"I'm going to transfer you now to the Licensing/Install/Technical Support team to solve your licensing/installation/technical issue. May I transfer you now?"
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