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Thank you for your valuable time over the call.
We understand your concern that you have received incomplete product 'warmex Verve verve Carbon Room Heater'. We are sorry for the trouble you had to go through.
We would like to let you know that as a part of the return process, the seller would like to initiate a refund for your order and to confirm your bank account details using a One Time Password (OTP) that will be sent to your registered phone number.
As per our telephonic conversation, your registered number is not the same number which is linked with your provided Bank details. We request you to please update your Flipkart registered mobile number as the same linked with your Bank Account.
Updating your registered phone number is very simple and can be done only from our website at the moment.
Here's how you can do it:
-Log in to your Flipkart account and visit the 'My Account' section
-Under 'Account settings', go to 'Profile information'
-Edit the mobile number
-OTP SMS will get triggered to the new phone number
-Enter the 'OTP' along with 'Password' and click on 'Verify mobile'
-Click on 'Save Changes'
Also, we would like to let you know that your product is under 10 days replacement policy, you can request a return for your order using our app or website.
Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.
If you are unable to create a return, you can get back to us after updating your registered phone number, we will help you out.
Hope this helps.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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