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Vijay Kumar
Mobile No: 7018119564
Email: [email protected]
Objective:
To achieve personal & professional growth in which ever field I will work with complete dedication. To accept challenging job opportunities which reveal my inner talent and allow me to explore my capabilities to the fullest.
EDUCATIONAL QUALIFICATION:
I have completed my 12th from HPBOSE, Dharamshala.
I have completed my 10th from HPBOSE, Dharamshala.
I am graduate in Bsc. (Physics) from hpu, Shimla.
ADDITIONAL QUALIFICATION:
NCC 'C' certificate with 'A' grade in naval wing ncc from 1 HP NAVAL UNIT NCC Bilaspur.
Work Experience:
Tele Performance: Working from 03rd may 2018 till date.
Designation: CSA
Achieve & Maintain Internal Quality and external Quality.
Achieve daily EPH target.
Achieve Resolution Rate %.
Achieve PKT.
Achieve AHT.
Support to new hired consultant in team.
Achievements:
No external fatal in past 9 months.
Always achieved more than 95% in Internal and external quality.
Resolution rate % achieved every month.
Maintained EPH of 06 with calling every month.
PKT achieved with 100% scores every month.
Knowledge about TL Responsibility
Call handling skills.
Email Audits.
Briefing.
TECHNICAL SKILLS:
Basic knowledge of computer peripherals, MS Office.
CO-CURRICULAR ACTIVITIES:
Gold medalist in state level folk dance competition.
Three times gold medalist in District level hockey championship.
Participated in state level hockey championship.
Two times gold medalist is inter college hockey championship.
Silver medal in inter college hockey championship.
Best puller award (boat pulling) in sailing expedition competition organised by 1HP NAVAL UNIT NCC Bilaspur.
Two time Best Cadet and senior Caption Cadet in 1 HP NAVAL UNIT NCC Bilaspur.
Attended Ship Attachment Camp with Indian Navy in western naval command Mumbai.
Attended Advance leadership camp with Indian Army in Malaut Punjab.
HOBBIES AND INTERESTS:
Singing
Playing Hockey
listening music
Gymming
PERSONAL DETAILS:
Name : Vijay kumar
Date of Birth : October 19,1995
Sex : Male
Nationality : Indian
Language : English, Hindi.
Marital status : Unmarried
DATE : 25 May 2017 Vijay Kumar
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