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Thanks for writing in.
We understand your concern about the pickup of the product 'Syska 20000 mAh Power Bank (Power, Pro 200-)' with Order ID: OD114738416675654000 at the specific date.
We're sorry to let you know that pickup options at the preferred slots are not available with the courier service provider at the moment. However, we assure you that we’ve taken your feedback and are working to enable this feature as soon as possible so that customers like you can benefit from it.
Although we do not yet have an exact time frame or this, we wish to let you know that we’re taking it up as a priority. Please visit our website, app, or mobile site frequently for updates.
We assure you that we will take this as a priority and let our specialists know so that you can soon avail this option.
The seller has arranged a replacement for the product and it'll reach you by February 24, 2019. The item originally delivered to you will be picked up at the same time.
Please keep the item along with the original product box, accessories and tags ready as the Wish master from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.
Also, remember to collect the acknowledgement receipt once you hand over the product to the Wish master.
We would like to thank you for your continued trust and support.
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