Notes

before turning on the suspect email, whatever the emails are there in known spam will be deleted the moment u turn on the suspect email option



if u want to receive webmail emails to multiple emails,





in Seaborg obs indicates that the outbound spam is turned on









few of friends are not receiving emails that





try sending a test email if he receives the test email then its states that the email is identified as spam on OBS and auto deleted now u need to ask the cx to turn sent spam folder and that folder shows the sample of emails, there kind of emails shows what kind of emails are identified as spam on OBS







then turn on the sent spam folder, that shows what kind of emails are being listed in OBS





after reporting 10 individuals after sending to 20 individuals or 1 email to 100 recipients are reported the OBS will turn on



after identified and deleted











after identified and auto deleted 100 individuals or sending a email to 1000 recipients of each 100 once, you will get a email in the inbox stating that OBS is turned on



If you want to know what kind of emails are identified as spam, you need to turn on sent spam folder and it shows the sample of emails are identified as spam









you can add 2500 email add.







these is a tech. that u can mask the domain also



under scope of support













we should escalate the







open the spam and copy the entire header and send to [email protected]



post that no one will receive emails from that particular domain

























1st we need to educate the cx and block the original emailll

























1st

email spam















2nd



mail delivery failure





why am I getting the emails





when can I get the email and password



on email applications which are saved on the hard drive









the moment he does that, a spyware is installed in ur comp.



now it starts spy the credentials







1st confirm did u try sending any email to that email add.





if no



then open Seaborg



credentials has been compromised nd confirm that on Seaborg ( pop mail check)



all u have to do is update a new password on midas



and also email application



the reason is because there is no proper security on the computer



and educate the cx to use a good anti virus



nd don't pitch for the upsell







webshield (internet fire wall





email shield



make the cx turn on the 2 option



even if it's not working there is a problem with the app.





either it should be upgraded or try a new software or I can refer a product which were





wh



primary is mandate only to authenticate









which earthlnk email add. u want to config





If u do not find any domain u can enter the pop.earthlink.net as incoming server name



incoming port no will find in advanced settings



outgoing port no will be found on SMTP setting





incoming server authentication

APOP





outing server authentication

should be password



restart the device











1st step in TS

*ask the cx to log in to webmail and check if he is able to send and receive by sending a test email to himself

*when was the last time u able to send and receive an email

*ask the cx to turn off and turn on the device (99%) it works for smartphones

*connect to wifi once again

*have u changed your password

*





iOS 11 accounts and passwords

iOS 10 mail

iOS 9 mail, calendar





do u see 3 dots one above each other





for IMAP

incoming server should be (imap.earthlink.net)

port no: 143

security type ( a.k.a SSL) TLS on phone and on computer it should be NONE















delete from server should be never