Notes

1 (800) 925-6278 I hope you are doing well today. How may I help you?
I'm happy to assist you with your inquire today.
I want to apologize for the inconvenience you’ve been having with your order, due
I can imagine how important for you XX and I truly apologize you are in this situation.

I will be more than glad to check it out
Rest assured, I will do my best and everything in my hands to get this fixed.
WAIT WAIT WAIT
I really appreciate your time today. Thank you for patiently waiting.
After carefully checking the order, my records show that
HELP
Let me know if there is anything else, big or small, that I can help you with today?
There is nothing to thank me. You are more than welcome.

CLOSE
I really hope I've taken care of you in the best way possible. You may receive a short survey to your email. I would appreciate your feedback.
BYE BYE BYE
You are amazing! I do appreciate your feedback.
It's certainly been a pleasure chatting with you! I want to thank you for being the best part of Walmart.com! I am going to disconnect now. Thank you for contacting Walmart.com and have a wonderful afternoon and an excellent weekend!

NEGOTIATE WITH CUSTOMER
I want to apologize for the inconvenience you’ve been having with your order. I was able to check in my system and I can get you a replacement order.
MAR. ESCALATION MAR. ESCALATION
Allow me to let you know that the item is sold and shipped by the third party vendor “XX” and we have to escalate this issue to the seller.
No worries, I will help you better with this order, due I've escalated your case to our special Marketplace team. Rest assured, they always help our customers, I am sure that they will help you.

MISSING BOX MISSING BOX
I can imagine how important is for you to get all the items that you ordered and I truly apologize that you are in this situation.
I checked your order and it seems that the item was missing from the box.
LAD LAD LAD
I've checked your order and according to the tracking information your package was delivered delivered on XX. I do apologize you did not receive it. Don't worry, to rectify this I can process a replacement order.
I understand that in some occasions some packages get lost or aren't delivered properly.

LIT LIT LIT
I've checked your order and my records show that the package was scheduled to be delivered on XX, but there is no movement with the carrier since XX. It appears that the package was lost in transit.
INCORRECT ADDRESS INCORRECT ADDRESS
I was trying to access to the order, but the billing address doesn't match the one used to place it.
Could you please double check the correct billing address was used?
You can find the correct one in the order's email confirmation was sent to you.

FINANCIAL HOLD
No worries, there is a way to rush the verification process. Please contact us at 1-800-925-6278 or 1-800-966-6546 and ask to our verification team to verify your information about the payment method and accept it. Also you can contact them directly to [email protected]. Including your order number and your billing address.

I understand your concerns regarding this matter, due I'm a customer like you and I know the importance of every order. I would be upset too if this happen to me. Rest assured I will do my best to help you out.

Rest assured we will do our best to let your new order go trough. Please just follow the steps I gave you to reorder.

Allow me to inform you that our return center will issue a refund within 48 hours of receiving the package.

Gift card
Funds will be credited back to the original Gift Card. If you no longer have this card, please contact us at 1-800-966-6546.