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What will be the tagging if customer contacts for delayed order and on SA the delivery date is re-promised?
Ans- 2
What details need to capture if any customer contacts stating that he/she has received a call for winning the TATA Safari Car? *
Ans-3
What action should be taken if customer claims refund for the damaged tempered glass(1st contact made by the customer)? *
1 point
Ans- 2
Customer complains that he/she gets the notification "Add to cart failed. You've reached the maximum units allowed for the purchase of this item" while trying to place orders for multiple quantities, what information need to share? *
Ans-1
The Order status is 'Out for Delivery' but the consignment is not delivered (consignment is going through Ekart Logistics). What should be communicated to the Customer?
ANs- 1
Customer contacted to return Flipkart Smartbuy products post policy. What information to be communicated?
ANs- 1
Customer has purchased MI TV on December 01, 2018 and sent us email for installation on January 30, 2019. What would be charges? *
ANs-2
Customers order is cancelled stating reseller, and the account is not blacklisted, what action should be taken? *
Ans-1
Customer wants to replace the laptop as it is defective and in SA tech visit is already activated, what information need to share with the customer? *
Ans-2
What should be informed to customer if he/she is unable to select the 3 Months EMI option through cardless Credit option? *
Ans- 3
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