Notes

(19:12) jnunieza: save it for cb tom
(19:19) ccedan: BREAK ?
(19:23) cluna: TL can we request chaser to call back 153 - FREDDIE ROGERS (2154335934) an SKI transfer took sometime to get connected the pt hu
(19:24) cluna: i forgot ski is closed
(19:25) sbarba: I forgot also
(19:28) cluna: but that was standalone medicare elig
(19:28) sbarba: Mine as well
(19:39) jnunieza: jsut save it guys, wil ask for cb tom
(19:43) cluna: 153 - FREDDIE ROGERS (2154335934) cb for ski
(19:52) cluna: thanks tl
(20:14) mrtapia: TL ZOI CR PLS
(20:14) jnunieza: go
(20:14) mrtapia: THNKS
(20:15) jespino: TL ZOI. DO YOU HAVE ANY UPDATES IF WE HAVE RDOT THIS COMING WEEKEND?
(20:19) tjdelareyna: ALMA SHARPLESS - 1930-05-03 - 9842196724 - NC DUPS PLEASE
(20:20) jnunieza: except BB get dr
(20:52) jespino: 2XH4AH7WQ97 // PAULETTE ELLISON // 3048000771 // WV
(20:53) jnunieza: KB only get dr
(21:00) rdublon: 7029294084 DUPS ON CP GLORIA LEWIS
(21:01) jnunieza: go push
(21:01) rdublon: THANKS
(21:01) jnunieza: get dr if possble
(21:01) rdublon: TNXS
Thursday, February 7, 2019
(08:54) bjcapulong: 1201502 , 1200532 for cb ortho
(08:54) bjcapulong: 1201469 , 1200372 - for IT tagging
(09:01) abby: guys good morning.. hold on to those tagging. already requested for those since yesterday. accdg to boss parker the programmers are busy
jachuela has joined the room
(09:09) abby: already assigned all your cb's
(09:12) abby: guys, can you pls check your crm if you are able to see your ski transfers?
(09:13) abby: We already have it on our crm
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(09:42) kbarrantes: CLAUDE ROEBUCK - 03/22/1952 - 4V38TV2AG27 - DUPS
(09:43) abby: what state?
(09:43) kbarrantes: FL
(09:43) abby: no good for MO- gtg for ORTHO
(09:44) arosalin: 243882268A-DUPS
(09:45) abby: GTG except BB - dr VICTORIA HARRIS & DOLPHIN H OVERTON III wont sign
(09:45) abby: no good for tele
(09:45) arosalin: TY
(09:46) jsalonga: JAMES JEFFERY 07/06/1960 TX NEW MEDICARE
(09:47) abby: what is mcn & phone number?
(09:47) kbarrantes: thank you tl
(09:47) jsalonga: 9032596944 4TU6N91PE56
(09:48) abby: xfer - done sale for all
(09:48) jsalonga: TY
(09:48) laaguinaldo: tl
(09:48) abby: yes?
(09:48) laaguinaldo: pt can't speak english
(09:48) abby: no good
(09:48) abby: EOP
(09:48) laaguinaldo: daughter is speaking for pt
(09:49) abby: get the pt's approval. prep up the daugther that we need it
(09:49) abby: if thats spanish SI is acceptable
(09:49) cdelapena: ppo aetna oh
(09:49) laaguinaldo: daughter said pt will not understand me
(09:49) abby: SKI cha
(09:49) cdelapena: dont know
(09:49) abby: send me the name & number
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(09:50) aenriquez: WILLIE LUMPKIN (5615188755)
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(09:51) cdelapena: just transfer?
(09:51) abby: warm xfer, introduce yourself and the pt to the rep provide the pt's phone number
(09:52) abby: if no one will answer send me the name & phone number advised the pt to wait for a CB within 24 hours
(09:53) cdelapena: leave 3 way?
(09:53) cdelapena: dispo
(09:53) abby: Guys please make sure we are maximizing our calls, extend it to the family member & offer DR HO. let's close what we can close. stay focus. We dont have any FO yet.. for an hour which is really horrible
(09:53) abby: Guys please make sure we are maximizing our calls, extend it to the family member & offer DR HO. let's close what we can close. stay focus. We dont have any FO yet.. for an hour which is really horrible
(09:54) abby: We can do this, let's stay focus
Lois has joined the room
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(09:56) abby: NO MORE SKI PPO .. WE NEED STRAIGHT MEDICARE NOW FOR SKI LIMITED SLOTS. GTG FOR TELEMED
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(10:10) bernadette: 5736498390 GLORIA MCCAULEY MS 1961-07-30 8P09N54UU44
(10:11) abby: EXCEPT BB GRT OTHER DR ALAN TORREY M.D.
(10:17) cvelena: MARTHA HARRIS - GA - 7702036052 - 255765520A
(10:17) cvelena: DUPS PLS
(10:18) abby: conie xfer cancer survey pls
(10:18) abby: dr ho cash plssssssssssssssss
(10:19) kjbiabado: 1201956 - MILTON ANDREWS (2522178449) Good morning TLs, kindly check for the status of this? Thank you
(10:22) bjcapulong: KJBIABADO, MILTON ANDREWS IS MARRIED, WIFES NAME IS ELLA OWEN. HAPPY?
(10:23) kjbiabado:
(10:33) jroquid: dups pls arlene rouff 3365831884 4f59p16wd13
(10:35) jnunieza: arlene rouff ? or ARLEASE ROUFF ?
(10:37) jnunieza: ?????
(10:37) bernadette: TOBI YOUR AGENT NEEDS YOUR ASSISTANCE
(10:42) mvfprelejera: BERNARD MARCH 8507027902 263692873a
(10:43) abby: MARIE - GTG ALL BRACES BUT PLS GET A DIFF DR - DR ELIZABETH DICKENS WONT SIGN
(10:43) abby: IF NO DR, PLS CALL ME
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(10:48) vsolina: JIMMY LEVIS IA 09/21/1944 6418950610
(10:49) abby: what is the mcn?
(10:50) vsolina: 478625271A
(10:50) abby: WB & SB pls - trad
(11:00) jachuela: VINCENT CUBERO 1942-11-17 TX 3P64DM5DJ82 2543137646
(11:00) bernadette: 259581490A 3525514235 JULIAN GORDY JR FL 1939-07-01
(11:01) abby: jachuela gtg all
(11:01) abby: for MS B my bad
(11:02) abby: JONELLA except bb trad pls
(11:02) abby: MS B - dr RANDY ALANKO wont sign
(11:03) bernadette: THANKS
(11:11) dina: 9G22G61UT25 TX ELISA HEREDIA 1935-01-02 9152196415
(11:12) jnunieza: dina sb only
(11:14) aenriquez: 6HG6MK4AN83 TOMAS TORRES 01/19/1962 5753906671
(11:15) abby: KB & SB - trad pls
(11:31) jacvaldez: 6V63WJ0JY14 3095691975 DUPS
(11:32) abby: KB & WB - trad pls
(11:32) jacvaldez: thanks.
(11:35) cdelapena: TL CR
(11:36) abby: ok
(11:39) cdelapena: TENCHU
(11:39) dina: 1202075 - ELISA HEREDIA (9152196415) TL TOBI WHAT IS THE REASON CBENEJA REJECT RBSPOLLCAST THE DUPS
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(11:51) kjbiabado: 1202109 - DOROTHY DANIELS (9474897862) TL kindly check for this. Thank you!
(11:52) dina: 313406874A 4804107444 AZ
(11:52) jnunieza: dina bb
(11:53) dina: TL GTG
(11:55) kjbiabado: TL/
(11:55) kjbiabado: ?
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(11:58) cvelena: KISHORE KRIPALANI - 2T73WU7HU81 - NJ - DOB : 1943-08-15
- 9084109223
(11:59) jnunieza: dina bb only
(12:00) jnunieza: cvelena excpe bb
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(12:07) Lois: 6364875804 // CAROL NELSON // 1945-10-07 // WI // 5F71QN9FW23
(12:07) Lois: dups
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(12:09) kath: aetna ppotx
(12:11) jnunieza: Lois wb kb trad
(12:11) Lois: thanks tl
(12:11) cvelena: PAMELA GRIFFIS - FL - 7CH4FM9JH61 - DOB : 1956-08-10
- 6013761899
(12:11) cvelena: NEW MCN PLS
(12:11) sbarba: TL Tobi what's the update about SKI again please?
(12:11) jnunieza: cvelena go
(12:11) jnunieza: NO PPO FOR SKI
(12:12) tjdelareyna: Only straight medicare?
(12:12) jnunieza: BUT IF FL AND CA NO DR YOU CAN TRANSFER IT TO SKI
(12:12) jnunieza: tjdelareyna YES
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(12:29) tjdelareyna: tl log out log in tech issue
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(12:42) jespino: @TL TOB // 1202223 - CLARENCE COOK (5409048273)

(12:42) Lois: 1202169 - CAROL NELSON (6364875804) may I know the status of this of call tl? thanks
(12:55) Lois: 384603025A tl abby can i have the spelling of this patient pls?
(12:55) Lois: it's dups by medicare
(12:55) Lois: medicare#
(12:55) Lois: nvm po. pt hang up
(12:57) abby: MOHAMMED NASIRUDDIN
(12:57) abby: except kb
(13:02) mvfprelejera: 7N05XG1XJ76 CONSTANCE OLSON 3609890943
(13:02) abby: sb only - pls xfer with DR]
(13:15) tjdelareyna: tl log out log in - after ending a call a beep sound came on the lower right of my screen when I click on answer this message comes up on my vici and the screen became white. Another live agent session was open using your user ID. It has been disabled. Click OK to continue to the agent screen.
(13:21) mvfprelejera: tl logout login tech issue.
(13:38) jsalonga: 9A48N31YY42 JAMES DAVIES 10/27/1945
(13:38) jsalonga: MI
(13:39) jnunieza: @ SOLANGA CHECKING...
(13:39) jsalonga: TY BOSS
(13:40) jnunieza: DONE SALE - XFER....
(13:41) jsalonga: TY
(13:42) jnunieza: YW
(13:48) cluna: 419318273A dups
(13:52) abby: kb ONLY
(13:52) cluna: thanks tl
(13:52) abby:
(13:54) jnunieza: @ BJ - NO GOOD FOR SKI!!!!
(13:57) cluna: (213)909-3904 rbs transfer the pt was lenny the chatbot. yesterday i received about 7 rbs calls with lenny the chatbot
(14:01) Lois: 1202169 ADS_MMEDIA CLARENCE COOK (5409048273) for tagging tl please. thanks
(14:01) abby: NOTED LOIS
(14:01) Lois: thanks tl
(14:02) abby: WHEN DID U TRANSFER THAT?
(14:03) Lois: earlier tl
(14:03) Lois: it's salekb as per tl tobi
(14:03) Lois: around 12am mnl
(14:04) tjdelareyna: TL, what does this comment mean? 1648616 868594 alma sharpless - tagged to this id
(14:04) cvelena: TERRY BONIN - CT - 8XN6R65FJ75 - DOB : 1968-01-30
- 8608843769
(14:04) cvelena: NEW MCN PLS
(14:04) tjdelareyna: its a xfer i had yesterday. and that was the comment.
(14:04) cdelapena: TL ABBY
(14:05) cdelapena: WHATS THE SCRIPT REBUTTAL FOR RELAY CALL
(14:05) tjdelareyna: here's the details: 1201647 RBSPollcast ORTHOPEDIC TRANSFER 2019-02-06 REJECT kmanansala - 1648616 868594 alma sharpless - tagged to this id
(14:05) tjdelareyna: is this for taaging?
(14:05) tjdelareyna: r bad sns?
(14:07) abby: mr smith as of the moment we can't process relay call. not the process is kinda long with numerous calls from the doctors office and the dme shipping dept which medicare requires us to follow.

all in all its a complicated process
(14:07) jacvaldez: Thanks.
(14:08) abby: cvelena GO
(14:08) abby: tjdelareyna WAIT CHECKING
(14:09) tjdelareyna: thanks tl.
(14:09) jnunieza: tjdelareyna WEN WAS THIS TAGGED
(14:09) tjdelareyna: yesterday tl.
(14:09) tjdelareyna: that was my llst transfer before going home.
(14:09) tjdelareyna: *last
(14:15) cgrefiel: 247536992A- dups
(14:16) cgrefiel: knee brace
(14:16) jnunieza: NAME
(14:16) cgrefiel: GREGORY MCGEE 1965-04-21
(14:17) jnunieza: STATE
(14:17) cgrefiel: sc
(14:17) bernadette: TL UPDATE ON THIS PLS- 1201972 - GLORIA MCCAULEY (5736498390
(14:17) jnunieza: cgrefiel SB WB
(14:17) jnunieza: bernadette HU
(14:18) bernadette: OK THANKS
(14:18) laaguinaldo: (619)441-7925 Group- Novca PC BB AVI Fronter: - 777754 XFERING LANG BANG
(14:22) abby: Move on..
(14:28) jespino: 1202450 - JIMMY THOMASON (8643566389) TL TOBI. STATUS PLEASE. THANKS.
(14:29) tjdelareyna: TL, coaching for submitting M.O webform
(14:31) arosalin: 255393268A-DUPS
(14:32) jnunieza: arosalin SB WB TRAD
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(14:32) abby: jespino incall
(14:33) kbarrantes: tl, cr break please. thank you
jnunieza has joined the room
(14:33) jnunieza: GO
(14:34) Lois: 1202169 ADS_MMEDIA (6364875804) USED DUMMY NUMBER. TAGGED UNDER NUMBER 7158383311 for tagging
(14:34) kbarrantes: thank you
(14:34) Lois: thanksss tl
(14:35) Lois: it's now fixed
Lois has left the room
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(14:41) kbarrantes: KENNETH EDWARDS - 06/15/1946 - nc - 3Q19FG4QE23 - DUPS
(14:41) abby: phone number?
(14:41) kbarrantes: 8287776053
(14:42) abby: GTG ALL - dr ALAN MORGAN wont sign
(14:45) kbarrantes: thank you t
(14:47) arosalin: 390807402A-DUPS
(14:48) abby: GTG all
(14:48) arosalin: TY
(14:56) jsalonga: CHARLENE HOFFMAN 195300456A
(14:56) jsalonga: 06/12/1940
(14:57) jsalonga: TX
(14:57) abby: GTG except BB - trad only
(15:00) kbarrantes: CONNIE SIMMONDS - 08/21/1951 - 4EU0XC7KQ26
(15:00) kbarrantes: 4022455893
(15:01) abby: no records
(15:01) kbarrantes: thanks tl
(15:09) kbarrantes: 1202501 - KENNETH EDWARDS (8287776053) - for tagging, tl. thank you.
(15:10) mrtapia: 060541984A LEOPOLDO RAMOS 1960-03-01 WA
(15:10) mrtapia: DUP PLS
(15:11) jnunieza: mrtapia get other dr MANDEEP DHAWAN,MD
(15:11) mrtapia: TELEMED?
(15:11) jnunieza: GUYS WE NEED SKI TRANSFER 2 PER TEAM SHOULD BE MEDICARE STAND ALONE
(15:11) jnunieza: GUYS WE NEED SKI TRANSFER 2 PER TEAM SHOULD BE MEDICARE STAND ALONE

(15:11) jnunieza: GUYS WE NEED SKI TRANSFER 2 PER TEAM SHOULD BE MEDICARE STAND ALONE

(15:11) jnunieza: GUYS WE NEED SKI TRANSFER 2 PER TEAM SHOULD BE MEDICARE STAND ALONE

(15:11) jnunieza: GUYS WE NEED SKI TRANSFER 2 PER TEAM SHOULD BE MEDICARE STAND ALONE

(15:11) jnunieza: GUYS WE NEED SKI TRANSFER 2 PER TEAM SHOULD BE MEDICARE STAND ALONE

(15:12) mrtapia: TL GOOD FOR TELEMED?
(15:14) jnunieza: mrtapiaY YES
(15:16) bernadette: TL SKI FOR CB 184 - LIONEL NEELY (4153369351) 194 - JULIAN GORDY JR (3525514235)
(15:20) jsalonga: 4 1201937 DRHOTV_Chronos2 PILLPACK TRANSFER 2019-02-07 BAD mcruz 2019-02-07 12:33:54 PATIENT IS REQUESTING FOR A CALL BACK TRANSFER TO MO BUT ITS BAD
(15:21) laaguinaldo: 3096205810 MARY GAREY IL
(15:21) laaguinaldo: DUPS
(15:21) laaguinaldo: KB
(15:21) abby: WB & SB - trad pls
(15:23) sbarba: CR break please?
(15:23) abby: ok
(15:31) itaguinod: cr break pls.
(15:32) laaguinaldo: 6624536983 HERBERT RUSCOE MS
(15:32) laaguinaldo: DUPS BB
(15:32) abby: itaguinod go
(15:32) itaguinod: thanks
(15:32) jachuela: KEVIN ROSLONIEC 3XN5RT5EG64 1955-11-06 MI 6162041406
(15:32) abby: laaguinaldo sb wb
(15:33) laaguinaldo: CAN I XFER?
(15:33) abby: ok
(15:33) jnunieza: JONELLA - WB ONLY
(15:36) mrtapia: 185 - MARK PACKER (2092418044) SKI CB 5PM
(15:40) tjdelareyna: BEVERLY MCKEOWN // 2/1/1939 // PA // 5704541228 DUPS CHECK PLEASE
(15:42) ljbacosa: 3PV4UJ7FX63 DARLENE CLARK 1957-08-13 CA 5302493145
(15:42) ljbacosa: DUP
(15:42) tjdelareyna: NEVER MIND TL. HMO. THANKS
(15:42) jsalonga: TL HUMANA MN? PPO?
(15:43) abby: gtg
(15:43) abby: salonga
(15:43) jsalonga: TY TL
(15:43) abby: hold on lanze loading
(15:44) abby: lanze KB _ WB trad pls
(15:47) jespino: 1202636 - LILLIAN MCCOWAN (9039356674) STATUS TL TOBI

(15:47) jnunieza: on dispo wait jespino
(15:51) jacvaldez: 203 - ANGELA BEAN (2074238211)
(15:52) mvfprelejera: tl abby sup call. thanks
(15:59) bjcapulong: 1202650 - JUDY ADAMS (5405088165) STATUS PLS.
(16:07) ljbacosa: 267630924A DUP
(16:08) abby: GTG except MO
(16:13) bjcapulong: 1202650 - JUDY ADAMS (5405088165) STATUS PLS.
(16:17) tjdelareyna: JO HILL // 8/9/1954 // 3239477615 // CA// 4PA7M62UH45
(16:17) tjdelareyna: DUPS PLEASE
(16:20) jnunieza: tjdelareyna sb wb trad
(16:32) jacvaldez: 452801268a dups 5124291525
(16:33) abby: WB - dr JOHN CHENNAULT wont sign
(16:34) tjdelareyna: HUMANA?
(16:34) tjdelareyna: IS IT A NO GO?
(16:34) aenriquez: 432926150A
(16:34) abby: no humana, check the state Trish
(16:35) abby: aenriquez xfer - do cancer survey
(16:37) kath: tl tobi log out na me
(16:38) jespino: go kat
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(16:43) itaguinod: DUPS PLEASE
(16:43) itaguinod: BARBARA WILSON // 06/14/1943 // IN // 2J11WU3QU95
(16:44) cvelena: GLENDER SPIRES - 4EA4K02KJ76 - SC - DOB : 1956-02-11
- 8036646011
(16:45) jnunieza: except bb get other dr not CLIFTON HOCKER
(16:45) jnunieza: itaguinod
(16:46) jacvaldez: 079606015A DUPS
(16:46) jacvaldez: 8454015102
(16:46) jnunieza: cvelena go
(16:46) cvelena: TL NEW MCN PLS
(16:46) cvelena: TY
(16:46) jnunieza: jacvaldez xfer
(16:46) itaguinod: THANKS
(16:46) jacvaldez: Thanks.
(16:48) kbarrantes: CHARLES HUTTON - 08/24/1959 - TX - 5GM0J27CE01 - dups
(16:50) kbarrantes: 2544212933
(16:50) jnunieza: kbarrantes xfer
(16:50) kbarrantes: thanks T
(17:07) jespino: HOLLY CHAMBERLAIN // 9038862323 // TX // 6YE4R17QE84
(17:08) jnunieza: DAVID Y LIAO DO get other dr
(17:10) bernadette: DUPS 295386967A BETTY SMITH ( ANTHEM PPO OH ) 1943-04-16
(17:10) jnunieza: bernadette offer wb kb
(17:17) mvfprelejera: 445525454A ARVELLA BURRIS 5802867070
(17:17) mvfprelejera: tl dups - thanks
(17:17) jcelaje: 1202796 - TOMMIE SCOTT (5132588494)
(17:18) abby: MARIE - Offer all except BB - with doctor pls no doctor no transfer
(17:29) bernadette: 258906867A MARYMOORE
(17:29) bernadette: GA 4787373162 1954-07-21
(17:29) abby: XFER- done sale for all
(17:29) bernadette: OK
(17:29) jachuela: CAROL JACKSON 4846679210
(17:30) abby: jachuela gtg except for BB- gtg for tele