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Hi,
Thanks for your valuable time over the call.
We understand your concern about 'Flipkart SmartBuy 104 TC Cotton Rich Double Motifs Bedsheet', that you have not received the item.
We are sorry for the trouble you had to go through.
We completely understand and this isn't something we would want you to go through. Please be assured we'll take definite steps to set this right.
We've shared you feedback to concern team and they'll take utmost care to ensure this does not happen again.
We'd like to let you know that the seller will not be able to send you a replacement for the item as it is not available with them at the moment.
Since we did not want to keep you waiting, we've asked the seller to refund Rs.289/- to your Bank account, as per standard banking procedures, it will be credited within 01 business days.
However, we'd like to let you know that the item is marked ‘Out for Delivery’ on our system, we’ll need to wait for the courier service provider to update the delivery status before the return request can be fulfilled. No worries, this shouldn't take more than 24 hours.
If you need any further assistance feel free to get back to us.
Hope this helps!
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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