Notes

I understand how important this xxxxxx is for you and I'm very sorry to know that xxxxxxx. Let me check the status.


I'm sorry, xxx. I've tried to access to the order using the billing address provided and I'm afraid it does not match with the one we have on file. Could you please check again the billing address used in the order?

EMPATHY

First of all, I really want to apologize with you for all the inconveniences faced with this, since you expected to receive the order without any problem.

I definitely understand the frustration you might be feeling for all the hassle caused by the xxxxx. But, trust me, we are going to take care of xxxxxx.

I know this was not what you expected and that was never the experience we wanted you to have. This is why, I am xxxxxx

CLOSING


XXXXXXX, thank you for allowing me the opportunity to resolve your concerns. please allow me to inform you that you may receive a brief email survey to qualify my assistance today, and I would really appreciate if could you take a minute to fill out the survey. Do you feel fine with this or may I help you with something else?


I'm sorry, since I did not receive any answer from your sice, I am going to close this chat now. You may receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a great day!

OTHER TEAM

I don't want you to worry about this since we have a team that is in charge so you can contact them. I know this is a hassle already but we don't handle the files for xxxxx and I wouldn't like to provide any incorrect information. Please be so kind to contact our xxxxxx team at xxxxxx. They will be glad to help you out with the request.

Savings Catcher team at 866-224-1663
Savings Catcher hours of operation Monday through Sunday 7 AM - 9 PM CST.



Walmart Credit Card team at 1-877-294-7880
The are available: Monday through Saturday 9:00 am to 10:30 pm. Sunday 10:00 am to 9:00 pm. Eastern standard time.

LIT

First of all, I really want to apologize with you for all the inconveniences faced with this, since you expected to receive the order without any problem. However, I've researched your order and have determined that it was lost during shipment because there are not updates on the tracking. I apologize for the inconvenience and if you allow me a few moments, I'll start a replacement for you right away. Do you agree?


First of all, I really want to apologize with you for all the inconveniences faced with this, since you expected to receive the order without any problem. However, I've researched your order and have determined that it was lost during shipment because there are not updates on the tracking. I apologize for the inconvenience and I would like to send a replacement but I'm afraid the item is currently out of stock and we can issue only a refund now.

LAD

First of all, I really want to apologize with you for all the inconveniences faced with this, since you expected to receive the order without any problem. However, it seems the item got lost since the carrier marked it as delivered. I apologize for the inconvenience and if you allow me a few moments, I'll start a replacement for you right away. Do you agree?

First of all, I really want to apologize with you for all the inconveniences faced with this, since you expected to receive the order without any problem. However, it seems the item got lost since the carrier marked it as delivered. I apologize for the inconvenience and I would like to send a replacement but I'm afraid the item is currently out of stock and we can issue only a refund now.