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Thank you for writing in.
We understand your concern about the exchange offer.
We would like to let you know that the exchange discounts value depends on the product and also vary form seller to seller.
Also, here are few important things to note while choosing the exchange option for a device:
- Check if ‘Exchange Offer’ is valid on the product
- Select the accurate Model, IMEI number, Serial number, working condition of the product and other mandatory fields
- Pay the discounted amount listed on the website
- Present the courier executive with the same product as opted during the purchase
- Keep the products charged for the courier executive to check
- Take a backup of the data before handing it over to the courier executive
- You cannot change the exchange offer once the order is placed. i.e.Once an exchange order is placed, you cannot convert an exchange order to a regular order by withholding the exchange product and giving the cash equivalent to FE. The only possibility is to cancel the exchange order and place a regular order
Also, we would like to tell you that the wishmaster will reject the exchange item in case:
1. The product does not switch on
2. The product is broken/ damaged
3. There is a Mismatch in IMEI/Serial number/Model/Brand
4. The product does not remain powered on for 30 sec on battery power
5. The charger is missing (for laptop)
6. Customers are not willing to allow check
7. There is a mismatch in brand, size
In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.
Hope this helps.
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