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We are sorry for the trouble you had to go through.
We would like to let you know that as you have received your product and activates the device you will have to follow the
process given below to redeem the discounted 'Samsung Galaxy Watch' at the discounted price of Rs.9999/- or the 'Samsung Buds' at the discounted price of Rs.2999/-.
The Process for redemption is as mentioned below:
(i) Fresh enrolment/sign in to the Samsung Shop App (to be downloaded from the Google PlayStore) must be completed by March 31, 2019 failing which the customer will not be eligible for the offer.
(ii) Registration & amp; sign in to Samsung Shop App to be done with same mobile number used for pre-booking & activating the Product. In case any other mobile number is used, you will not be eligible to avail the offer.
(iii) In case you are already a Samsung Shop user, it is advisable that you can pre-books & activates the Product with the same mobile number with which you are registered in the Samsung Shop application or else creates a new account with the number you have used for pre-booking & activating the Product.
(iv) Open Samsung Shop & Visit “For You” Tab to check eligibility
(v) Allow Permission to read IMEI number & Mobile Number (when asked for)
(vi) Samsung Shop App will show list of available Offers. Please select the Samsung Buds or Galaxy Watch and add to cart.
(vii) Redemption of Samsung Galaxy Watch at the discounted price of Rs. 9999/- or the Samsung Buds at the discounted price of Rs. 2,999/- can only be done only once for every phone number on or before April 30, 2019.
(viii) The shipping of Samsung Galaxy Watch at the discounted price of Rs. 9999/- or the Samsung Buds at the discounted price of Rs. 2999/- will happen within 30 (thirty) days from the day of placing order for the same at Samsung Shop (i.e. Samsung e-store).
(IX) For any issues, please call samsung customer care toll free number 1800-40-7267864
If you have further query write back to us we will surely help you out.
Hope this helps.
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