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11337092
20611290
=========================================================================================
Caller’s Name–– D ESPER
Email Address––[email protected]
MIDAS Phone No––(734) 748-8248
Screen POP ANI No––(734) 748-8248
Best Callback No––
Verified By–– security word
Issue–– cx called in regards an issue with his computer
Resolution––asked the cx to contact computer manufacturer
Case Notes Review–– no
Access disclaimer––na
Password disclaimer–– na
Pitched for VAS–– no
Reason for not pitching for the sale–– issue was not resolved
Agent name: Pranay kumar
SITEL HYDERABAD
=========================================================================================
Caller’s Name–– marlene
Email Address–– [email protected]
MIDAS Phone No––(407) 649-2069
Screen POP ANI No––(407) 649-2069
Best Callback No––(407) 649-2069
Verified By–– Security Word
Issue––cx called in for slow internet connection with cable connection
Resolution–– asked the cx to unplug and replug the power cable power cycle
Case Notes Review–– no
Access disclaimer––na
Password disclaimer–– na
Pitched for VAS–– no
Reason for not pitching for the sale–– issue was resolved
Agent name: Pranay kumar
SITEL HYDERABAD
=========================================================================================
Caller’s Name––
Email Address–– [email protected]
MIDAS Phone No––
Screen POP ANI No–– 6175485768
Best Callback No––6175485768
Verified By––
Issue––
Resolution––
Case Notes Review––
Access disclaimer––Yes / No
Password disclaimer–– Yes / No
Pitched for VAS–– Yes / No
Name of Product Pitched–– _______ , Customer agreed–– Yes or No
Reason for not pitching for the sale––
Agent name: Pranay kumar
SITEL HYDERABAD
=========================================================================================
Caller’s Name–– Manuel Fuentes
Email Address–– [email protected]
MIDAS Phone No––(562) 464-6710
Screen POP ANI No––(562) 464-6710
Best Callback No––(562) 464-6710
Verified By–– Secret Word
Issue–– cx called in for manual scan with NSO
Resolution–– took the screen sharing and helped the cx with scanning the cx computer
Case Notes Review–– no
Access disclaimer––na
Password disclaimer–– Yes
Pitched for VAS–– No
Agent name: Pranay kumar
SITEL HYDERABAD
=========================================================================================
Caller’s Name––
Email Address––lorroaTea69@
MIDAS Phone No––3369122085
Screen POP ANI No––
Best Callback No––
Verified By––
Issue––
Resolution––
Case Notes Review––
Access disclaimer––Yes / No
Password disclaimer–– Yes / No
Pitched for VAS–– Yes / No
Name of Product Pitched–– _______ , Customer agreed–– Yes or No
Reason for not pitching for the sale––
Agent name: Pranay kumar
SITEL HYDERABAD
=========================================================================================
Caller’s Name––
Email Address––patric52820
MIDAS Phone No–– 2102596274
Screen POP ANI No––
Best Callback No––
Verified By––
Issue––
Resolution––
Case Notes Review––
Access disclaimer––Yes / No
Password disclaimer–– Yes / No
Pitched for VAS–– Yes / No
Name of Product Pitched–– _______ , Customer agreed–– Yes or No
Reason for not pitching for the sale––
Agent name: Pranay kumar
SITEL HYDERABAD
LsoNW200
=========================================================================================
Caller’s Name–– Patricia Foster
Email Address––[email protected]
MIDAS Phone No––(210) 532-6007
Screen POP ANI No––(210) 532-6007
Best Callback No––(210) 532-6007
Verified By–– check
Issue–– compromised account
Resolution–– verified the account and updated the new password and educated the cx
Case Notes Review–– no
Access disclaimer––na
Password disclaimer–– Yes
Pitched for VAS–– No
Reason for not pitching for the sale–– cx hung up the call
Agent name: Pranay kumar
SITEL HYDERABAD
[email protected]
covington_j
WM2009763
Caller’s Name––covington
Email Address––[email protected]
MIDAS Phone No––(845) 657-6538
Screen POP ANI No––(845) 657-6538
Best Callback No––(845) 657-6538
Verified By–– callback verification
Issue–– compromised account
Resolution–– verified the account through callback verification, updated the password and educated the cx
Case Notes Review–– no
Access disclaimer––na
Password disclaimer–– Yes
Pitched for VAS–– No
Reason for not pitching for the sale–– cx was in a hurry
Agent name: Pranay kumar
SITEL HYDERABAD
caller's name-- Dan Saltzman
Email Address––[email protected]
MIDAS Phone No––(818) 424-0033
Screen POP ANI No––(818) 424-0033
Best Callback No––(818) 424-0033
Verified By–– security word
Issue–– webhosting issue
Resolution–– educated the cx that the site is currently being migrated to a new server and should be available by Monday.
Case Notes Review–– no
Access disclaimer––na
Password disclaimer–– na
Pitched for VAS–– No
Reason for not pitching for the sale–– not a cx
Agent name: pranay kumar
SITEL HYDERABAD
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