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(20:44) sbarba: dup check please
(20:45) kath: TL CR
(20:47) jnunieza: sbarba except kb
(20:47) jnunieza: kath go
Friday, February 15, 2019
(09:03) imanuel: thank you
(09:04) cdelapena: thanks marie
imanuel has joined the room
jroquid has joined the room
(09:50) imanuel: MIKHAIL SALAMA 9K82N72HP90 DUPS
(09:50) imanuel: NJ 7323206531
(09:51) abby: cansu/ mo/ xfer
rdublon has joined the room
(09:53) cdelapena: 9P68X04MF49
(09:53) cdelapena: 9738642345
(09:54) abby: xfer cha
(09:54) abby: DUBI???
(09:58) rdublon: TL ABBY CR
(09:58) rdublon: HMO ANG DUPS HAHAHA INSURNACE CHANGE
jcelaje has left the room
itaguinod has joined the room
(09:59) rdublon: TL ABBY?
abvetuz has joined the room
(10:16) imanuel: INEZ ISLAS 4328165721 7WA5CV4WJ66
(10:16) imanuel: TX DUPS
dina has joined the room
(11:02) dina: HUMANA PPO OK STATE IS GOOD TL
(11:03) jachuela: Update 2/15/2019 Humana is open right now, except in AK, AL, CT, HI, MS, ND, NV
(11:07) dina: THANKS JACHUELA
(11:13) rdublon: 461258703A TL DUPS ROSALIND COURTNEY
abby has left the room
abby has joined the room
(11:13) abby: gtg all
(11:16) arosalin: AETNA PPO?
cvelena has joined the room
(11:18) abby: no AETNA AT ALL
(11:36) kjbiabado: ROBIN CUMMINGS - 9107401026 - 2WT3RT8HQ15 1968-12-04 NC
jachuela has left the room
(11:38) abby: xfer cansu or mo
jcelaje has left the room
(11:42) kjbiabado: 11266
(11:42) mvfprelejera: 11255
(11:42) cdelapena: PC11256
(11:43) abvetuz: PC 11317
(11:43) rdublon: TL ABBY CR BREAK PLS
(11:44) kbarrantes: sheryl brown - 05/31/1957 - 9gu9kn8uq16 - DUPS
(11:44) cvelena: LINDA LEASURE - MI - 8E88QE7CQ68 - DOB : 1947-12-14
- 5867994029
(11:45) abby: xfer
(11:45) abby: cansu
(11:46) kbarrantes: xfer for mine tl?
(11:47) kbarrantes: md
(11:48) abby: WB & SB - trad pls
(11:49) kbarrantes: thank you
(11:53) abvetuz: THOMAS GALATI 5167827212 NY 5DH4N11NP96
(11:53) abvetuz: 1937-11-28
(11:54) abby: GTG ALL - dr MONTE J NUSSBAUM MD wont sign
(11:54) rdublon: 321409483A HENRY EAST DUPS
(11:55) abby: sb only
(11:55) rdublon: TNXS
ljbacosa has joined the room
(12:18) kjbiabado: TECH ISSUE WHEN I LEAVE 3 WAY LOLI
(12:20) rdublon: FOR TL TOBY PLS FOOLOWUP WITH ROLLY THE NOTES SAYS HE WILL CB THE DR TODAY 1212466 ADS_MMEDIA ORTHOPEDIC TRANSFER 2019-02-14 REJECT rolly
(12:20) rdublon: PLS ACKNOLEDGE TL TOBY
(12:21) jnunieza: give me the #
(12:24) kjbiabado: 1213111 - MARIA RODRIGUEZ (7329985762) tl kindly check the status pls thanks
(12:24) jnunieza: INCALL
(12:24) kjbiabado: Thanks TL
(12:28) rdublon: DUPS ARLEN DRAXLER 396526021A 1949-03-25 WI
(12:28) rdublon: TL TOBBY DUBS PLS
abby has left the room
(12:30) abvetuz: 413 - THOMAS WALLACE (8508514857) SKI TRANSFER
(12:30) sbarba: 415 - VERNON GIBSON (3026691129) = Call back request for SKI please. Thanks!
(12:30) abvetuz: 1213095 - THOMAS GALATI (5167827212)
(12:38) Lois: 1213154 - SANDRA OCONNELL (5307767674) for chaser callback
tech issue/hangup
Customer has hung up: SIP/192.40.46.235-0000bba9
Go Back Finish and Disposition
(12:40) kbarrantes: 1213133 - GREGORY GRIMES (5419698767) - tl abby, for callback. thank you
(12:41) abvetuz: 1213095 - THOMAS GALATI (5167827212) TL CAN CHECK THE STATUS?
(12:44) ljbacosa: 462543855A DUP
(12:45) kath: 8174486046
(12:45) abvetuz: TL can I go to the clinic? I'm not feeling well.
(12:45) jnunieza: ljbacosa sb only
(12:46) jnunieza: abvetuz go
(12:48) Lois: all the calls i'm having are all tech issue. i have 20 tickets sent to IT team already. it's either I can't hear the patient or i will receive an error message "Customer has hung up: SIP/192.40.46.235-0000bba9
Go Back Finish and Disposition"
(12:49) Lois: they're done remoting the pc twice but they can't do anything
(12:49) jnunieza: LOLI
(12:50) Lois: tl i lo/li 30 times already po. just giving a heads up. thanks
(12:50) laaguinaldo: 30 times
(12:50) jnunieza: if it happens again let me know rightaway
(12:51) Lois: Customer has hung up: SIP/192.40.46.235-0000bc9d
Go Back
Finish and Disposition Call
(12:52) jroquid: dups pls david mcarthur 4172792418/4172792418
(12:53) jnunieza: jroquid except bb trad
(12:53) jnunieza: get the dr
(12:53) jroquid: ty
(12:55) laaguinaldo: cr break
(12:55) jnunieza: g
(12:56) ccedan: 5044708370 SHANE DARIES
(12:56) ccedan: dups
(12:56) ccedan: 3FD3GW1ER93
(12:57) jnunieza: wb
(12:57) ccedan: thank you.
(12:57) ccedan: can i xfer ?
(12:57) jnunieza: ski
(12:57) ccedan: ski ?
(12:58) ccedan: okay. humana ppo
(12:58) jnunieza: doesnot want a wb?
(12:58) ccedan: will go with wb .
(12:58) jnunieza: state
(12:58) ccedan: its humana ppo
(12:58) jnunieza: ortho
(12:58) ccedan: no doctor for wb .
(12:58) Lois: STATUS: Incoming: (310)505-8987 Group- Mocan Media BB Fronter: - 777755
Customer has hung up: SIP/192.40.46.244-0000bcf4
Go Back
Finish and Disposition Call
(12:58) jnunieza: awts
(12:58) jnunieza: go xfer
(12:58) ccedan: xfer ?
(12:58) Lois: every call tl
(12:59) jnunieza: Lois i already informed IT
(12:59) Lois: thanks tl
abvetuz has left the room
abvetuz has joined the room
(13:06) jnunieza: 17483583
******4193
(13:06) Lois: can i restart my pc tl?
(13:09) laaguinaldo: 7064008106 DEBORAH CAMPBELL
(13:09) laaguinaldo: ga
(13:09) laaguinaldo: dups bb
Lois has left the room
(13:11) laaguinaldo: 6RJ2QT2AW93
(13:12) laaguinaldo: kb
(13:12) laaguinaldo: sb
(13:12) laaguinaldo: wb
(13:13) jnunieza: laaguinaldo offer sb wb
(13:14) jnunieza: Lois no later
(13:15) jnunieza: we are queuing
Lois has joined the room
(13:25) laaguinaldo: BB DR HO COLORADO?
(13:25) laaguinaldo: MEDICARE
(13:32) ccedan: 184427054A.
(13:32) jnunieza: ANN HAMP
(13:32) ccedan: yes
(13:36) sbarba: 415 - VERNON GIBSON (3026691129) = Call back request for SKI please. Thanks!
abvetuz has left the room
abvetuz has joined the room
(13:46) rdublon: 453824643A DUPS JOSE ADAME
(13:46) jnunieza: rdublon sb
(13:47) rdublon: 453824643A DUPS JOSE ADAME
(13:47) rdublon: SB?
(13:47) jnunieza: yes
(13:48) jnunieza: ABBY send me the phone number of your pending transfer
abvetuz has left the room
abvetuz has joined the room
(13:49) dina: NV NO DOCTOR TL SKI TRANSFER
(13:50) jnunieza: push for ski mommy
(14:01) jsalonga: TL A CR
(14:04) laaguinaldo: 1213219 - DEBORAH CAMPBELL (7064008106)
(14:05) laaguinaldo: TL ABBY
(14:05) laaguinaldo: WHAT'S THE STATUS OF DEBORAH CAMPBELL
abby has joined the room
(14:07) laaguinaldo: 9208102755 MICHAEL GRIMES
(14:07) abby: Cb from Rluna
(14:07) laaguinaldo: OKAY TL
(14:07) abby: state ?
(14:08) laaguinaldo: PT SAID HE IS IN AZ RIGHT NOW
(14:08) abby: RICHARD DARTT gtg all dr RICHARD DARTT wont sign
(14:09) laaguinaldo: NETWORK HEALTH
(14:09) laaguinaldo: PPO
(14:09) jnunieza: no goog
(14:09) laaguinaldo: NO GOOD
(14:09) jnunieza: good
(14:09) laaguinaldo:
(14:09) jnunieza: no good
(14:12) dina: TL ARE WE ON LUNCH
(14:12) jnunieza: later
(14:15) cdelapena: WATS THE SPIEL FOR RELAY
(14:15) abby: mr smith as of the moment we can't process relay call. not the process is kinda long with numerous calls from the doctors office and the dme shipping dept which medicare requires us to follow.
all in all its a complicated process'
(14:16) cdelapena: WATS THE DISPO
(14:16) cdelapena: NQ PO?
(14:16) abby: NQ
(14:17) cdelapena: THANK YOU
(14:25) rdublon: 7408723892 DUPS ON CP LOIS HAVENS
(14:26) jnunieza: BRIAN LUFT get other dr
(14:30) jachuela: 4042022822
(14:30) abby: SaleBB 1060 rluna
(14:41) jespino: STATUS: Incoming: (919)616-4251 Group- RBSPollcast Fronter: - 3072233040 ---DNC
abby has left the room
(14:46) kjbiabado: 1213379 - WILLARD DRABIC JR (3302567614) TL, for status check pls thank u
(14:48) jnunieza: ADSFR2CL INCALL acarrascal
(14:49) kjbiabado: Thank you TL
(15:00) rdublon: 8174489777 PRANK CALLER
(15:02) jacvaldez: 068624908A 3156405251
(15:03) jacvaldez: ROBERT PRECOURT JR 1966-08-19
(15:03) rdublon: TL TOBY? THIS IS NOT A CB THIS IS FOLLOW UP WITH ROLLY PLS CHECK THE NOTES 1212466 ADS_MMEDIA ORTHOPEDIC TRANSFER 2019-02-14 REJECT
(15:03) sbarba: 5053131299 | NM | ROSITA A. ADAIR | 4GW7GA2FX54 | 1951-12-08
(15:03) sbarba: Dup check please
(15:03) jacvaldez: NY
(15:03) rdublon: TL TOBY? THIS IS NOT A CB THIS IS FOLLOW UP WITH ROLLY PLS CHECK THE NOTES 1212466 ADS_MMEDIA ORTHOPEDIC TRANSFER 2019-02-14 REJECT
(15:03) jnunieza: jacvaldez kb only
(15:03) rdublon: TL TOBY? THIS IS NOT A CB THIS IS FOLLOW UP WITH ROLLY PLS CHECK THE NOTES 1212466 ADS_MMEDIA ORTHOPEDIC TRANSFER 2019-02-14 REJECT
(15:04) jnunieza: ive sent it already dubilyn
(15:04) jacvaldez: Can i xfer?
(15:04) jnunieza: sbarba go
(15:04) jnunieza: jacvaldez go
(15:04) rdublon: PUT ROLLY
(15:04) jnunieza: sent for cb dubi
(15:04) rdublon: ITS NOT A CB // FOLLOWUP WITH ROLLY
1212913 - DEBRA FULLER-CAMPANIONI (2122834228) 9KG4R14RT88 1821045766
1212951 - FRANK BINNEY (3014331046) 8UW3T90PP97 1417901752
(15:11) jacvaldez: 3252600828 453744510M
(15:12) jacvaldez: JOHNNY THOMPSON CA 1947-12-24
(15:12) jnunieza: GTG - all dr STEPHEN GEPHARDT wont sign
1213497 - DENISE BELCHER (4702273615) 1181 JOSEPH E. BOONE BLVD NW #37 1801860986 2VW8KK5KA26
(15:15) jacvaldez: 1213451 - JOHNNY THOMPSON (3252600828) / FOR CALL BACK
(15:19) cvelena: 5HN0KE4EJ06 - BENNY MAXWELL JR - LA - DOB : 1975-10-16
DUPS
(15:20) jnunieza: cvelena sb only
:GLORY SULLIVAN / bb / 8643491080 / 250980325A
(15:29) mvfprelejera: http://68.168.97.235/agc/vicidial.php#
(15:32) aenriquez: TRACY BREWER (9893411077)
(15:32) dina: 6Y86YX7VN77 JOSEPH JOHNSON 1949-08-12 CA
(15:33) abby: .loading
(15:35) rdublon: 2017425808 DUPS ON CP TL BARBARA CLAY
(15:35) abby: phone number mommy d pls
(15:36) dina: 6615583007
15:42) abby: KB & sb MOMMY
(15:42) abby: rdublon GTG ALL EXCEPT FOR mMO
(15:43) imanuel: TL PLS CHECK MY PENDING 1213470 - MARVIN WRIGHT (9402808675)
15:45) kjbiabado: 1213468 - CATHY SIMPSON (5734530617) TL, for status check thanks
(15:48) aenriquez: 431 - TULATA TEO (4085519669)
1213496 - JACK ELLIOTT JR (6067652192)
16:07) kath: doreen adams 10/18/1971 tx 2819898520 dup
(16:09) jnunieza: kath offer wb sb trad
(16:16) laaguinaldo: 8708292272 LENA WALKER AR
(16:16) laaguinaldo: DUPS KB
(16:18) jnunieza: laaguinaldo except for kb
6EW9RC2TV52 CHARLOTTE DANCY 3048460215 WV 1951-06-17
(16:25) jnunieza: sb only
(16:28) imanuel: REJECT
CREATED NEW WF / PN: 2702180511----TL FOR TAGGING THANKS 1213600 - HOWARD COX (2702180510)
(16:31) rdublon: 1213643 - TIMOTHY WEBB (4049577685) TL TOBY FOR CB
(16:2) ljbacosa: 5FX3W21RH92 HURL DANCY 12/09/1948 WV DUP
(16:33) rdublon: 1213643 - TIMOTHY WEBB (4049577685) TL TOBY FOR CB
(16:33) rdublon: TL TOBY PLS ACKNOWLEDGE'
(16:35) jnunieza: lanze wb only
1213612 - TAMMY URBANSKI (7734916078) TL TOBY? WHAT HAPPENED TO MY CALL WITH MALIM
(16:46) sbarba: TL Toby, can you please check the status of this call? 1213630 - SHARON WOOD (7088446089)
(16:46) sbarba: Thanks@!
(16:46) jnunieza: AMMY URBANSKI (7734916078) sent
(16:47) rdublon: 1213643 - TIMOTHY WEBB (4049577685) CB PLS AS WELL
(16:48) jroquid: for call back for ski 438 - PATRICIA ANDRA (6204407261)
(17:01) cvelena: WILLIAM WADE - CA - 7609871177 - 435767026M DUPS
(17:03) jnunieza: JOHN HAWES GET OTHE RDR
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