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Caller’s Name–– Susan Bert
Email Address––[email protected]
MIDAS Phone No–– (310) 207-6910
Screen POP ANI No––
Best Callback No––
Verified By–– Cc
Issue–– compromised account
Resolution–– verified the account and informed the cx that the account got compromised and helped the cx with new password and helped the cx with updating the new password on macmail and Iphone
Case Notes Review–– no
Password disclaimer–– Yes
Pitched for VAS–– No
Name of Product Pitched–– _______ , Customer agreed–– No
Reason for not pitching for the sale–– cx was in a hurry
Agent name: Pranay kumar
SITEL HYDERABAD
========================================================================================================================
Caller’s Name–– Fred Keeler
MIDAS Phone No––(510) 652-0565
Email Address––[email protected]
Screen POP ANI No––(510) 652-0565
Best Callback No––(510) 652-0565
Verified By––
Issue–– cx not able to browse on the samsung phone
Resolution–– guided the cx with optimising the browser and check the connetion, still no go, ask the cx to contact the ISP
Case Notes Review–– no
Password disclaimer–– na
Pitched for VAS–– no
Name of Product Pitched–– _______ , Customer agreed–– No
Reason for not pitching for the sale–– issue was not resolved
Agent name: Pranay kumar
SITEL HYDERABAD
========================================================================================================================
========================================================================================================================
Caller’s Name–– W J COTTERELL IV
MIDAS Phone No––(512) 331-0925
Email Address––[email protected]
Screen POP ANI No––(512) 331-0925
Best Callback No––(512) 331-0925
Verified By–– Security Word
Issue–– cx called in saying that his emails are going to his friends junk folder
Resolution––guided cx to check with his friend and unmarked them as junk and cx put his friend on conference and guided as his friend is not able to remove from the block sender list so asked the cx to ask his friend to contact microsoft outlook as there is no problem with earthlink
Case Notes Review–– no
Password disclaimer–– na
Pitched for VAS–– no
Name of Product Pitched–– _______ , Customer agreed–– No
Reason for not pitching for the sale–– issue was not resolved
Agent name: Pranay kumar
SITEL HYDERABAD
========================================================================================================================
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